Chief Compliance Officer NUMÉRO DE POSTE: 475434
The CCO promotes a culture of integrity, accountability, and operational excellence while proactively identifying, assessing, and mitigating compliance risks associated with underwriting, policy administration, claims handling, premium billing, producer oversight, reinsurance, regulatory reporting, and delegated functions.
Key Responsibilities
Compliance Program Leadership
- Develop, maintain, and enhance the corporate compliance program, policies, and procedures in alignment with legal and regulatory requirements.
- Establish annual compliance work plans, risk assessments, monitoring activities, and reporting frameworks.
- Ensure the organization maintains effective internal controls to support regulatory compliance and ethical business conduct.
- Lead the design and implementation of corrective action plans for identified compliance gaps.
- Foster a strong culture of compliance and ethics across all business units.
- Monitor and interpret applicable federal, state, and local laws and regulations affecting commercial casualty insurance operations.
- Oversee compliance with Department of Insurance (DOI) requirements, state insurance codes, unfair claims practices laws, surplus lines rules (if applicable), producer licensing standards, and market conduct requirements.
- Ensure compliance with filing requirements, policy form and rate requirements, surplus and statutory reporting obligations, premium tax requirements, and enterprise governance standards.
- Serve as primary compliance liaison with regulators, auditors, and external agencies.
- Coordinate responses to regulatory inquiries, audits, examinations, and investigations.
- Oversee compliance related to commercial casualty claims intake, coverage determinations, reserving, litigation management, subrogation, and settlement practices.
- Monitor timeliness, accuracy, and fairness of claim investigations, payments, denials, and communications.
- Ensure adherence to state-specific unfair claims settlement practices acts, notice requirements, policy provisions, and bad faith risk controls.
- Review underwriting, policy issuance, endorsements, billing, and renewals to identify compliance vulnerabilities and process improvement opportunities.
- Support fraud prevention, anti-money laundering (if applicable), and special investigations initiatives.
- Conduct enterprise compliance risk assessments and develop mitigation strategies.
- Partner with Legal, Internal Audit, Risk Management, HR, IT, and Operations to address emerging risks.
- Oversee issue tracking, remediation efforts, and root cause analysis.
- Develop compliance dashboards, key risk indicators (KRIs), and executive reports.
- Ensure compliance with GLBA, state privacy laws, cybersecurity standards, breach notification requirements, and confidentiality obligations.
- Oversee privacy incident response, breach reporting, and employee training.
- Collaborate with IT and Information Security on data governance and controls.
- Maintain code of conduct, conflict of interest processes, and ethics reporting mechanisms.
- Administer compliance hotline, investigations, and non-retaliation protocols.
- Develop and deliver compliance education and training programs for employees, leadership, and Board members.
- Promote awareness of legal and ethical obligations throughout the company.
- Provide regular compliance updates to executive leadership and the Board/Compliance Committee.
- Present findings, risk trends, regulatory developments, and program effectiveness measures.
- Support Board oversight responsibilities and governance best practices.
- Establish compliance oversight for third-party administrators (TPAs), claims vendors, MGAs, brokers, reinsurance partners, and other business partners.
- Conduct vendor audits and performance reviews to ensure contractual and regulatory compliance.
- Ensure appropriate oversight of outsourced claims, underwriting support, policy administration, and delegated authority functions.
Education
- Bachelor’s degree in Business, Healthcare Administration, Risk Management, Law, Finance, or related field required.
- Master’s degree, JD, or related advanced degree preferred.
- 10 years of progressive compliance, legal, regulatory, or risk management experience in property and casualty insurance, commercial casualty, or related industry.
- Minimum 5 years in a senior leadership role with enterprise compliance oversight.
- Strong knowledge of commercial casualty insurance operations, underwriting, claims administration, policy servicing, and regulatory frameworks.
- Experience managing regulatory audits, market conduct exams, and corrective action plans.
- Certified Compliance & Ethics Professional (CCEP)
- Certified Insurance Compliance Professional (CICP)
- Certified Internal Auditor (CIA) or similar
- Deep knowledge of commercial casualty regulations, insurance compliance requirements, and market conduct expectations.
- Strong understanding of underwriting, claims operations, policy administration, reinsurance, and producer oversight.
- Excellent leadership, communication, and relationship management skills.
- Ability to influence executive leadership and cross-functional teams.
- Strong analytical, investigative, and problem-solving abilities.
- High ethical standards and sound judgment.
- Experience with compliance software, reporting tools, and data analytics.
- Regulatory audit and exam outcomes.
- Reduction in compliance incidents and repeat findings.
- Timely corrective action closure.
- Employee training completion and awareness metrics.
- Effectiveness of compliance monitoring and reporting.
- Improvement in operational controls and risk mitigation.
- Executive leadership role requiring collaboration across underwriting, claims, finance, legal, actuarial, IT, distribution, and operations.
- May require travel for regulatory meetings, audits, conferences, and multi-state operational oversight.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring promeut un milieu de travail diversifié et encourage fortement les femmes, les personnes de couleur, les membres des communautés LGBTQ+, les personnes handicapées, les membres de minorités ethniques, les résidents nés à l’étranger et les anciens combattants à postuler.
Avis : Égalité des chances en matière d’emploi
Vaco by Highspring garantie l’égalité des chances et ne discrimine pas les employé.e.s ou candidat.e.s en fonction de la race (y compris les traits historiquement associés à une race tels qu’une coiffure ou la texture des cheveux), couleur de la peau, sexe (y compris la grossesse ou des conditions connexes), religion ou croyances, origine nationale, citoyenneté, âge, situation de handicap, statut d’ancien.ne combattant.e, appartenance à un syndicat, origine ethnique, genre, identité de genre, expression de genre, orientation sexuelle, état matrimonial, affiliation politique, ou toute autre caractéristique protégée comme requis par la loi.
Vaco by Highspring et ses sociétés mères, sociétés affiliées et filiales (Vaco by Highspring) s’engagent à inclure pleinement toutes les personnes qualifiées. Dans le cadre de cet engagement, Vaco by Highspring veillera à ce que les personnes handicapées bénéficient d’aménagements raisonnables. Si un aménagement raisonnable est nécessaire pour participer au processus de candidature ou d’entrevue, pour vaquer à des fonctions professionnelles essentielles et/ou pour bénéficier d’autres avantages et privilèges liés à l’emploi, veuillez contacter HR@vaco.com.
Vaco by Highspring souhaite également que tous les candidats connaissent leurs droits, à savoir que la discrimination sur le lieu de travail est illégale.
En vous soumettant à ce poste, vous acceptez de donner à Vaco by Highspring le droit exclusif de présenter votre candidat pour l’opportunité d’emploi précédente. Vous convenez en outre que vous avez représenté des informations vous concernant avec exactitude et que vous n’avez pas déformé vos qualifications de manière affirmative. Vous acceptez également de garder confidentielle, dans toute la mesure permise par la loi, toute information que vous apprenez de Vaco by Highspring sur le poste et vous limiterez la divulgation des informations sur le poste uniquement dans la mesure nécessaire pour exécuter toute obligation dans la poursuite de votre candidature. En échange, Vaco by Highspring accepte de faire des efforts raisonnables pour vous représenter par le biais de toute sollicitation, sélection d’emploi et dispersion de CV.
Avis de confidentialité
Vaco by Highspring, ses sociétés mères, ses filiales et les sociétés du même groupe (« nous », « nos » ou « Vaco by Highspring») respectent votre vie privée et s’engagent à présenter un avis transparent concernant leurs politiques.
- Les résidents de la Californie peuvent consulter l’avis relatif à la collecte de renseignements publié par le service des RH de Vaco by Highspring à l’intention des candidats et des employés de la Californie ici.
- Les résidents de la Virginie peuvent accéder à nos politiques propres à leur État ici.
- Les résidents de tous les autres États peuvent accéder à nos politiques ici.
- Les résidents canadiens peuvent consulter nos politiques en anglais ici et en français ici.
- Les résidents des pays où le RGPD s’applique peuvent accéder à nos politiques ici.
Avis sur la transparence salariale
La détermination de la rémunération pour ce poste (et d’autres) chez Vaco by Highspring dépend d’un large éventail de facteurs, notamment :
- les compétences, l’expérience et la formation de la personne;
- les exigences relatives au permis d’exercice et à l’agrément;
- l’emplacement du bureau et d’autres considérations géographiques;
- d’autres besoins professionnels et de l’entreprise.
Ainsi, comme l’exige la loi locale, Vaco by Highspring estime que l’échelle salariale ci-dessus représente une estimation raisonnable de la rémunération de base d’une personne embauchée à ce poste dans des régions qui requièrent la divulgation de l’échelle salariale. La personne peut également être admissible à des primes discrétionnaires.