Revenue Quality Manager POST NUMBER: 483340
Our client is a rapidly growing nationwide logistics and supply chain services organization providing final mile delivery, middle mile transportation, warehousing, fulfillment, and storage solutions through an integrated platform across the United States.
The organization is known for its strong service-oriented culture, commitment to operational excellence, and focus on delivering high-quality solutions to customers nationwide. The company values integrity, accountability, collaboration, and continuous improvement, fostering an environment where employees can make a meaningful impact while advancing their careers.
Position Summary
The Revenue Quality Manager is responsible for performing in-depth analysis of uncollected and aged invoices to evaluate collectability and overall revenue quality. This role utilizes internal financial, operational, and billing systems as well as external customer-facing platforms to research, quantify, and report revenue-at-risk.
The position partners closely with Accounting, Finance, Operations, IT, Sales, and Customer Success teams to identify root causes of invoice discrepancies, customer disputes, and aging receivables. The Revenue Quality Manager provides data-driven recommendations to senior finance leadership to support reserve calculations, forecasting, revenue quality assessments, and process improvement initiatives.
Core Competencies
- Customer Focus
- Results Orientation
- Ethics and Integrity
- Problem Solving
- Action Orientation
- Technical and Functional Expertise
- Analytical Thinking
- Sound Judgment
- Perseverance
- Decision Making
- Time Management
- Cross-Functional Collaboration
Essential Responsibilities
- Analyze disputed, uncollected, and aged invoices across multiple business segments to assess collectability and revenue quality.
- Utilize ERP systems, billing platforms, operational data sources, and customer-facing portals to research and validate disputed, short-paid, or aged invoices.
- Conduct root-cause analysis on recurring billing, invoicing, contractual, or operational issues that contribute to disputes, deductions, short payments, or write-offs.
- Partner with Operations, Billing, and Technology teams to implement process improvements and reduce recurring billing issues.
- Develop, document, and continuously improve standard operating procedures related to billing and revenue quality processes.
- Create and maintain analytical models, aging schedules, and dashboards that track key metrics including DSO, aging trends, dispute drivers, and collectability risk.
- Collaborate cross-functionally to resolve invoice-level issues and escalate systemic risks.
- Quantify revenue-at-risk and provide data-supported recommendations regarding collectability and reserve considerations.
- Monitor billing, remittance, deduction, and chargeback patterns among large enterprise-level customer accounts.
- Prepare recurring and ad hoc reporting for finance leadership related to revenue quality, aging trends, collectability risk, and customer account exposure.
- Support month-end and period-end close activities through analysis, schedules, commentary, and reserve assessments.
- Maintain thorough documentation of methodologies, data sources, and key performance metrics.
- Perform other duties as assigned.
Minimum Qualifications
- Bachelor's degree in Accounting, Finance, Business Analytics, or a related field.
- 3 years of experience in accounting, finance, audit, revenue analysis, billing, collections, credit, or a related analytical function.
- Experience supporting billing, revenue, and collections activity for large enterprise or national customer accounts.
- Familiarity with customer billing portals, deduction and chargeback processes, and accounts payable workflows.
- Advanced Microsoft Excel skills, including large dataset management and complex formulas.
- Experience with ERP and accounting systems, billing platforms, and financial reporting tools.
- Strong analytical and problem-solving capabilities with the ability to draw actionable conclusions from complex data.
- Excellent verbal and written communication skills, including experience presenting findings to senior leadership.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively across multiple departments.
- Demonstrated discretion and professionalism when handling confidential financial and customer information.
Preferred Qualifications
- Experience in logistics, transportation, supply chain, distribution, manufacturing, or other operationally intensive industries.
- Background in revenue assurance, credit risk management, financial reporting, or related finance functions.
- Experience using business intelligence and analytics tools such as Power BI, Tableau, Snowflake, Domo, or similar platforms.
- Public accounting experience.
- CPA or other relevant professional certification.
Work Environment
This position primarily operates in a professional office environment. The role requires extended periods of sitting, working on a computer, and communicating with internal and external stakeholders via phone, video conference, and email. Occasional travel and extended work hours may be required based on business needs.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.