Telecom Project Manager POST NUMBER: 484514
Telecom Program Manager
Location: Nashville, TN (Hybrid) or Remote
Job Type: Contract-to-Hire (6 months with high likelihood of conversion)
Schedule: Monday–Friday, standard business hours
Start Date: ASAP
Pay Rate: Up to $55/hour (W2)
About the Role
We are seeking a highly experienced Telecom Program Manager to assess, redesign, and optimize our enterprise voice and fax infrastructure. This individual will lead efforts focused on reducing telecommunications costs, improving operational efficiency, increasing service reliability, and establishing long-term standards for telecom management.
Why This Role Is Open
The organization is undertaking a strategic initiative to assess and optimize its telecommunications and electronic fax environment. Leadership is looking for an experienced telecom professional to evaluate current carriers, vendors, contracts, systems, and operational processes while identifying opportunities to reduce costs, streamline services, improve efficiency, and support future-state telecommunications planning.
Responsibilities
- Assess the current telephony and electronic fax environment, including carriers, vendors, contracts, infrastructure, and associated costs.
- Analyze telecommunications and fax operations to identify cost-saving opportunities, optimize contracts, and improve overall efficiency.
- Evaluate EMR-integrated fax workflows to eliminate unnecessary fax traffic, routing issues, duplicate transmissions, and other process inefficiencies.
- Develop governance standards, operational procedures, and strategic recommendations for telephony and fax management.
- Partner with clinical, operational, IT, and vendor teams to implement process improvements and support optimization initiatives.
- Review telecom invoices, carrier agreements, and utilization reports to identify spend reduction opportunities.
- Lead telecommunications optimization initiatives and provide recommendations for future-state solutions.
Requirements
- 5–7 years of experience in telecommunications, telephony engineering, telecom expense management, or unified communications.
- Experience assessing and optimizing healthcare telephony and fax environments.
- Strong understanding of electronic fax platforms, fax-to-email services, and EMR-integrated fax workflows.
- Experience conducting telecommunications audits and identifying measurable cost savings.
- Ability to analyze telecom invoices, carrier contracts, and utilization reports.
- Experience with cloud telephony platforms and telecommunications modernization initiatives.
- Understanding of healthcare compliance and operational requirements related to telecommunications.
- Strong project management and stakeholder communication skills
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.