Tech Lead, ServiceNow POST NUMBER: 422877
NYC
Direct Hire
No c2c or third parties
Required Skills -
- Skilled communicator with strong interpersonal abilities
- Thrives in a dynamic, fast-paced environment
- IT professional passionate about technology and problem-solving
- Motivated leader focused on results
- Continuous learner staying current with industry trends
Responsibilities:
- Provide expertise in Enterprise Applications, particularly ServiceNow (ITSM and ITOM)
- Lead implementation and management of PaaS and SaaS solutions
- Collaborate with leaders to align solutions with business and security requirements
- Maintain strategic roadmap based on business needs and objectives
- Work with stakeholders to plan, prioritize, and deploy applications and enhancements
- Mentor junior staff, provide support escalation, and contribute to team development
- Develop and manage technical support processes, metrics, SLAs, and policies
- Build and maintain relationships with vendors and service providers, ensuring SLA compliance
- Ensure adherence to governance, security, and audit policies
- Attend meetings and trainings, and perform other duties as needed
Must haves:
- 5 years of enterprise technical and application support for ServiceNow
- 4-year degree preferred
- 2 years of Agile project management experience
- Proven project leadership skills
- Strong vendor and stakeholder management
- Knowledge of ITIL framework and processes
- Successful project execution and team building
- Extensive experience with SaaS, PaaS, and cloud architectures
- Expertise in business process analysis, solution design, and enterprise application support
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.