Manager, EHR Training Services POST NUMBER: 432218
Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations.
The firm is currently ranked #1 Best in KLAS: Managed IT Services and #1 Best in KLAS: Technical Services, and has been repeatedly recognized as a top performer by KLAS in multiple categories, including Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit www.pivotpointconsulting.com ????
Description:
- Serve as a visionary bringing experience developing new services and best practices while leading a successful EHR Training practice, including selling and delivering industry-leading services in alignment with evolving market needs
- Be an exceptional leader and inspiring coach to further Pivot Point’s ability to be a leader EHR Training and broader EHR Solutions
- Drive outcomes and manage significant growth in annual net new revenue through sales enablement and delivery management
- Serve as a member of the Pivot Point Consulting leadership team. Craft EHR Training strategy in alignment with overall business strategy and other practice’s strategies for optimal value to the business and the market
- Demonstrate exceptional EQ, an optimistic, inspiring leadership style, an entrepreneurial mindset, and experience communicating effectively with other executives
- Responsible for creating, developing and maintaining EHR Training service tools, including course curricula and associated training materials
- Develop and maintain a strong understanding of the Epic enterprise application(s) suite
- Execute business operation production tasks necessary for successful business operations
- Understand user requirements
- Create and run analytical reports as needed – using tools such as Reporting Workbench – to measure key metrics and user adoption
Pivot Point Consulting Values:
The duties and responsibilities below are expected to be performed while observing the following Pivot Point Consulting Core Tenets:
- A Team First Approach, supported by the core tenets; be proud to wear the jersey, stay team focused and assume positive intent
- Self-Awareness, supported by the core tenets; outlaws welcome, stay coachable and be comfortable with healthy conflict
- Solutions Oriented, supported by the core tenets; be entrepreneurial, be electable, and fix the problem not the blame
- Grit, supported by; work hard stay free and play ‘til the whistle
- Communication: Communication is king. At PPC, we phone first
- Trust: Building genuine relationships is critical to our success
- Quality: We strive for excellence in all we do
- Happyology: It makes the world go round
- Think: We are thought leaders
Role and Responsibilities:
- Build and lead an EHR Training consulting practice for Pivot Point, with multiple services that anticipate evolving needs of Provider, Payer, and Life Sciences markets
- Mature, sell and oversee delivery of services to foster integration of technology into all business areas to fundamentally change how a health system or payer operates
- Develop practice, marketing, and business development plans and to drive outcomes
- Direct all practice management, service growth, productization, methodologies/assets, engagement management and project Q/A
- Drive strategic decision-making across all firm business lines to support practice and firm growth targets
- Manage an early-stage consulting practice P&L and grow business capabilities and verticals
Supervision Responsibilities: Will manage consultants in delivery engagements initially, with the goal of building a team of EHR Training consultants to manage and leverage in sales and delivery components.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong facilitation skills
- Strong writing, communication and project management skills
- Excellent presentation skills and experience
- Healthcare industry experience required
- Proficiency in a variety of learning development tools and methods
- Knowledge of adult learning theory, instructional systems design and other training methodologies
- Experience managing, coaching and mentoring trainers
Travel:
- Remote position with up to 50% travel for client engagements or sales enablement activities.
Competencies:
- Oral Communication: Speaks in a clear, concise, and confident manner
- Listening Skills: Attentively listens to understand and interpret what is being said
- Judgement: Forms reasonable interpretations about relationships and situations that affect actions. Develops objective opinions.
- Marketing: Interprets, delivers, and communicates value to appropriate target audience
- Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others
- Written Communication: Develops written communication that is clear, concise, grammatical, and influential
- Adaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation
- Leadership: Self-directed with an innate drive to succeed; Accepts feedback with a desire for continuous improvement. Ethical.
- Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection
- Social Confidence: Exhibits self-confidence in social settings and when dealing with others
Education/Experience:
- Bachelor’s Degree required; graduate degree in related field preferred
- 6-10 years of Epic user training and design experience
- 3-5 years experience with health technology and consulting
- Experience with Microsoft Office
- Active Epic certification(s) in EpicCare Ambulatory, EpicCare Inpatient, Hospital Billing, Professional Billing or other pertinent experience
Required Skills and Abilities:
- High EQ and intellectual curiosity
- Growth mindset
- Positive attitude and willingness to collaborate with fellow team members to deliver a high-level experience for employees, consultants, and clients
- Demonstrable experience productizing and positioning new services as a brand leader in a competitive market and gaining market share
- Clear, effective communication skills and experience in a collaborative, transparent and hands-on leadership role
- Entrepreneurial mindset, as evidenced by previous experience building and growing services
Additional:
- Competitive salary with full benefits (medical, dental, vision, HSA, 401k, PTO, and more)
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California residents may also access Vaco’s HR Notice at Collection for California Applicants and Employees.
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Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.