IT Field Tech POST NUMBER: 443633
IT Support Specialist
This position delivers outstanding IT and end-user technology support, consistently aiming to exceed user expectations while aligning with broader organizational goals. Serving as a visible and dependable point of contact, the IT Support Specialist ensures responsive and high-quality service across multiple locations and timeframes—including evenings, weekends, and on-call shifts.
Key Responsibilities:
Security & Compliance:
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Operate within established protocols to uphold strict security and compliance standards.
Customer Support:
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Provide effective, user-friendly IT support to meet and exceed customer satisfaction goals.
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Simplify complex technical issues for non-technical users and help them navigate standard systems and environments.
Device Setup & Troubleshooting:
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Configure and deploy a range of devices (desktops, laptops, tablets, etc.) in accordance with enterprise and security standards.
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Support specialized systems such as patient entertainment units, medication carts, and AV tools.
Ticketing & Inventory:
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Track and manage IT equipment inventory.
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Monitor support tickets, ensuring timely resolution and escalating when needed, with clear and detailed documentation.
Service Excellence:
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Triage and resolve IT support requests in alignment with service level agreements (SLAs).
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Offer support for healthcare-specific technologies, including electronic medical records systems.
Team Collaboration & Communication:
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Partner with various departments to provide cohesive and reliable IT support.
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Build strong relationships across the organization through professional communication and dependable service.
Qualifications:
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Education: High school diploma or GED required.
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Certification: HDI Desktop Support Tech certification required within 180 days of hire.
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Experience: At least 1 year of customer support or help desk experience.
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Technical Skills:
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Familiarity with Microsoft Office and Windows environments.
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Strong customer service, communication, and problem-solving skills.
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Other Requirements:
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Reliable transportation is essential for travel between sites and equipment delivery.
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Ability to lift up to 40 pounds repeatedly and work in varied physical settings.
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Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.