D365 CRM Lead (Techno / Functional) NUMÉRO DE POSTE: 452127
DETAILS
Location: Downtown Dallas, TX 75201 (first 90days onsite 5-days per week / after the initial period, a hybrid work option may be considered)
Position Type: 3-6M C2H or Direct-Hire (based on candidate preference)
Hourly / Salary: to $175K 10% bonus structure
JOB SUMMARY
Vaco Technology is currently seeking a D365 CRM Lead for a 3-6M C2H or Direct-Hire opportunity (based on candidate preference) that is located in Downtown Dallas, TX 75201 (first 90days onsite 5-days per week / after the initial period, a hybrid work option may be considered). The D365 CRM Lead will develop technical specifications for implementation, configuration, customizations, and enhancements within D365 CRM. The D365 CRM Lead will assist in CRM solution planning, analysis, designing, building, and testing. The D365 CRM Lead will be considered the product expert, responsible for providing support in CRM issue escalation and resolution. The D365 CRM Lead will have technical oversight for development and delivery of large-scale project deliverables. The D365 CRM Lead must possess a deep understanding of D365 CRM, including creation / modification of D365 Objects, importing data, and user roles, reports, and dashboard configurations. The D365 CRM Lead will contribute to the development, maintenance, and enhancement of systems, assist in the development of new features, and troubleshoot and correct defects.
- Strategy / Planning – Cultivate Long-Term Strategic Goals for CRM with Architects / Data Users / Managers / Clients / Stakeholders | Develop CRM Architecture / Coding Standards / QA Policies and Procedures | Plan / Implement Capacity / Resource Expansion for Scalability
- Acquisition / Deployment – Research / Recommend CRM Products / Services / Protocols / Standards Supporting Procurement / Development | Evaluate / Recommend / Select CRM Components (Hardware / Subscription Products / Tools)
- Operational Management – Customize / Enhance CRM Platform | Maintain System Integrations | Standardize CRM Processes / Best Practices | Collaborate with End Users to Define / Deliver Reports | Identify / Address Inefficiencies / Gaps / Data Quality Issues | Ensure Data Consistency / Integrity | Resolve CRM Access / Performance Issues | Install / Configure CRM Components | Execute Configuration / Performance Tuning | Monitor Integrations / Execution Times | Implement Efficiency Improvements | Manage Change Control / Testing Processes | Develop Business Reports / Dashboards | Translate Business Reqs into Technical Specs
- Support Operations – Troubleshoot / Resolve Tier 2/3 CRM Issues | Escalate Tier 3 Issues | Identify Deficiencies / Recommend Improvements | Deliver Strategic Projects | Perform Unit / Integration Testing | Provide Analytics on CRM Engagement / Usage
- Project Management – Plan / Manage CRM Project Schedules / Resources / Budgets | Manage Stakeholder Expectations | Lead Technical Projects / Upgrades and Business Functional Projects
About the Project: The D365 CRM Lead will be joining an established commercial real estate firm and will not only lead but take full ownership of a highly customized MS D365 CRM platform that is utilized across US markets. The D365 CRM Lead MUST be a strong Techno / Functional Leader, focusing on platform stability, adoption, training, and light enhancements and not new development. The D365 CRM Lead is a high-impact role with critical platform ownership and direct engagement with business and technology leadership.
- D365 CRM Environment: The CRM is heavily customized with non-standard code and entities, where out-of-the-box D365 knowledge will be insufficient. The CRM is viewed more as a Rolodex for contacts rather than a full sales funnel or pipeline tool. The sales funnel (pipelines / deal-flow structures) and project management aspects of this role are minimal, where previous experience would be helpful but is not required. Integration with external systems (ZoomInfo / LinkedIn) and internal systems (commission tracking, etc.) exist but are not mission critical for this role.
- D365 CRM Platform Adoption: The usage of the CRM Platform is optional for brokers, where no top-down enforcement exists. Because of this, the D365 CRM Lead must possess strong communication, negotiation, and user engagement skills to drive adoption across a non-technical, sales-focused population.
- Team / Technical Leadership – The D365 CRM Lead will guide a blended team (1 onshore / 3 offshore), owning offshore team management in terms of task prioritization, solution design approvals, assignments, and delivery oversight. The D365 CRM Lead will not have the traditional people management functions (reviews / succession planning) but will have input in replacing underperforming offshore team members, if necessary.
- Hands-on Development: Hands-on development is NOT the primary focus, but the Lead must remain technically involved to lead in triaging issues, contributing to architectural direction, and avoiding over-reliance on the offshore development team, who are not technically strong enough to work autonomously.
- Power Platform: The D365 CRM Lead must possess a strong familiarity with the Power Platform (PowerApps / Power Automate / PowerBI) with the ability to explain technical processes and workflows clearly to non-technical stakeholders and to sketch and understand high-level architectures.
- Documentation: Documentation for the CRM is limited, where some knowledge transfer was captured via audio recordings from previous sessions, but formal documentation is lacking. The Offshore Team does have the ability to fill in the gaps by providing continuity and live knowledge transfer to the D365 CRM Lead, in any areas that are lacking more formal documentation.
JOB REQUIREMENTS
- D365 CRM Techno / Functional Lead – Heavy Hands-on Configuration | Designing / Developing CRM Forms / Screens / Views / Workflows / Plugins / Groups / Email Lists / Dashboards / Custom Entities, etc.
- Data Integration / Import Processes (deep understanding) – COTS Out-of-the-Box and Custom Loads | Teams / Outlook / Exchange / OneDrive / SharePoint / LinkedIn Sales Insights / ZoomInfo Integrations (familiarity)
- M365 CRM Implementation – Multiple Hands-on Successful D365 CRM Implementations
- D365 Sales Productivity / Forecasting – Configuring Sales Accelerator / Sales Assistant / Forecasting Models
- AI Enablement / Configuration (knowledge) – Deploying / Customizing Copilot Features | Ensuring Proper Tenant / User-Level Configurations | Copilot Customization (data sources it can access / tasks it assists with / integration into CRM / dashboards / workflows)
- D365 Mobile Application Development – Design / Configure Forms / Views | Create Mobile-Specific WFs / Business Rules | Ensuring Proper Security Roles / Offline Data Settings | Testing / Debugging Customizations)
- Database Platforms – SQL Server / Azure, etc.
- Power Platform (knowledge / understanding) – PowerApps / PowerBI / Power Automate | Explaining Technical Process / Workflows Clearly to Non-Stakeholders | Sketch / Understand High-Level Architectures
- Diagnostic Tools (Windows / O365 / PowerBI) – Windows Event Viewer / PerfMon / PowerShell Diagnostics and Automation | SaRA / M365 Admin Center Tools | PowerBI Performance Analyzer / Data Gateway Logs / Power Platform Admin Center, etc.
- Data Processing Flowcharting Techniques (Swimlane Diagrams / BPMN / DFD / ETL Flowcharts, etc.) – Understanding / Documenting Existing Data Flows Across Integrated Systems | Identifying Bottlenecks | Creating Integration / Enhancement Blueprints | Troubleshooting / QA via Data Mapping
- Dataverse – Building Security Models / Views / Forms / Tables / Relationships / Business Logic in Dataverse
- Prediction / Insights (understanding) – Sales Process / Sales Forecasting / Premium Forecasting / Work Lists / Segments / Email Sequences, etc.
- Technical / Business Documentation – Translating Business Requirements into Technical Specifications | Creating / Developing / Maintaining Architecture / Technical Support Documentation
- Project Management Methodologies – Waterfall / SCRUM / Agile
PREFERRED (not required)
- Commercial Real Estate Industry Experience
- MS D365-Related Certifications: PL-600 / MB-210 / MB-220 / MB-230 / PL-400 / PL-100 / MB-500 / AZ-204, etc.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring promeut un milieu de travail diversifié et encourage fortement les femmes, les personnes de couleur, les membres des communautés LGBTQ+, les personnes handicapées, les membres de minorités ethniques, les résidents nés à l’étranger et les anciens combattants à postuler.
Avis : Égalité des chances en matière d’emploi
Vaco by Highspring garantie l’égalité des chances et ne discrimine pas les employé.e.s ou candidat.e.s en fonction de la race (y compris les traits historiquement associés à une race tels qu’une coiffure ou la texture des cheveux), couleur de la peau, sexe (y compris la grossesse ou des conditions connexes), religion ou croyances, origine nationale, citoyenneté, âge, situation de handicap, statut d’ancien.ne combattant.e, appartenance à un syndicat, origine ethnique, genre, identité de genre, expression de genre, orientation sexuelle, état matrimonial, affiliation politique, ou toute autre caractéristique protégée comme requis par la loi.
Vaco by Highspring et ses sociétés mères, sociétés affiliées et filiales (Vaco by Highspring) s’engagent à inclure pleinement toutes les personnes qualifiées. Dans le cadre de cet engagement, Vaco by Highspring veillera à ce que les personnes handicapées bénéficient d’aménagements raisonnables. Si un aménagement raisonnable est nécessaire pour participer au processus de candidature ou d’entrevue, pour vaquer à des fonctions professionnelles essentielles et/ou pour bénéficier d’autres avantages et privilèges liés à l’emploi, veuillez contacter HR@vaco.com.
Vaco by Highspring souhaite également que tous les candidats connaissent leurs droits, à savoir que la discrimination sur le lieu de travail est illégale.
En vous soumettant à ce poste, vous acceptez de donner à Vaco by Highspring le droit exclusif de présenter votre candidat pour l’opportunité d’emploi précédente. Vous convenez en outre que vous avez représenté des informations vous concernant avec exactitude et que vous n’avez pas déformé vos qualifications de manière affirmative. Vous acceptez également de garder confidentielle, dans toute la mesure permise par la loi, toute information que vous apprenez de Vaco by Highspring sur le poste et vous limiterez la divulgation des informations sur le poste uniquement dans la mesure nécessaire pour exécuter toute obligation dans la poursuite de votre candidature. En échange, Vaco by Highspring accepte de faire des efforts raisonnables pour vous représenter par le biais de toute sollicitation, sélection d’emploi et dispersion de CV.
Avis de confidentialité
Vaco by Highspring, ses sociétés mères, ses filiales et les sociétés du même groupe (« nous », « nos » ou « Vaco by Highspring») respectent votre vie privée et s’engagent à présenter un avis transparent concernant leurs politiques.
- Les résidents de la Californie peuvent consulter l’avis relatif à la collecte de renseignements publié par le service des RH de Vaco by Highspring à l’intention des candidats et des employés de la Californie ici.
- Les résidents de la Virginie peuvent accéder à nos politiques propres à leur État ici.
- Les résidents de tous les autres États peuvent accéder à nos politiques ici.
- Les résidents canadiens peuvent consulter nos politiques en anglais ici et en français ici.
- Les résidents des pays où le RGPD s’applique peuvent accéder à nos politiques ici.
Avis sur la transparence salariale
La détermination de la rémunération pour ce poste (et d’autres) chez Vaco by Highspring dépend d’un large éventail de facteurs, notamment :
- les compétences, l’expérience et la formation de la personne;
- les exigences relatives au permis d’exercice et à l’agrément;
- l’emplacement du bureau et d’autres considérations géographiques;
- d’autres besoins professionnels et de l’entreprise.
Ainsi, comme l’exige la loi locale, Vaco by Highspring estime que l’échelle salariale ci-dessus représente une estimation raisonnable de la rémunération de base d’une personne embauchée à ce poste dans des régions qui requièrent la divulgation de l’échelle salariale. La personne peut également être admissible à des primes discrétionnaires.