Customer Account Specialist POST NUMBER: 132342
Customer Account Specialist
Location: Jacksonville, FL
Employment Type: Contract-to-Hire
Work Arrangement: Hybrid
About the Opportunity
Vaco is recruiting for a Customer Account Specialist in Jacksonville, Florida. This contract-to-hire opportunity is ideal for someone with experience supporting B2B customers, order management, and supply chain operations.
The Customer Account Specialist will manage customer accounts throughout the order-to-cash process, serving as a key point of contact while partnering with internal teams to ensure accurate order processing, timely delivery, and a high level of customer service.
Key Responsibilities
Customer Account Management
- Manage assigned B2B customer accounts and assist with new account onboarding
- Serve as a primary point of contact for customer questions and requests
- Build strong customer relationships through responsive and professional communication
- Maintain accurate customer and account information
Order Management
- Process customer orders and manage changes, inquiries, and follow-up
- Track orders from entry through completion and delivery
- Monitor order activity across ERP, CRM, customer portals, and other systems
- Review reports and dashboards to identify discrepancies or potential delays
- Ensure orders are processed accurately and within established timelines
Cross-Functional Coordination
- Partner with logistics, sales, planning, operations, and finance teams
- Troubleshoot order, delivery, and account-related issues
- Communicate updates and resolutions to customers
- Identify opportunities to improve processes and streamline workflows
Qualifications
- 3 years of experience in customer service, order management, logistics, inside sales, or a related function
- Experience supporting B2B customers and order processing
- Strong verbal and written communication skills
- Excellent organization, attention to detail, and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Strong Microsoft Office skills
- Experience with ERP, CRM, and customer portal systems preferred
- SAP experience is a plus
- Bachelor's degree preferred or equivalent relevant experience
Preferred Experience
- Manufacturing or supply chain environment
- Knowledge of Incoterms and freight terminology
- Import/export experience
- Export operations training
- Experience working with data, reports, and operational dashboards
Ideal Candidate
The ideal candidate is customer-focused, organized, and highly detail-oriented, with the ability to manage multiple customer accounts and orders simultaneously. They should be comfortable working across different systems, solving problems, and collaborating with multiple departments to keep orders moving and customers informed.
Work Environment
- Hybrid work environment
- Fast-paced, deadline-driven operation
- Cross-functional interaction with customer service, logistics, sales, operations, planning, and finance
- Contract-to-hire opportunity based on performance
Vaco/Highspring Disclaimer
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Unless otherwise noted in the job description, the position Vaco/Highspring is filling is occupied. Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you agree to be included in our talent pool for future hiring for similarly qualified positions.
Submissions to this position are subject to the use of AI to perform preliminary candidate screenings focused on ensuring minimum job requirements are satisfied. Further assessment beyond this initial phase will be conducted by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.