Collections Specialist POST NUMBER: 456117
We are seeking an energetic and experienced Collections Specialist to join our dynamic finance team. In this role, you will serve as a key liaison between the company and our valued customers, ensuring optimal cash flow while maintaining strong business relationships. The ideal candidate thrives in a collaborative environment, possesses excellent communication skills, and can navigate challenging conversations while preserving customer partnerships.
KEY RESPONSIBILITIES
Customer Relationship Management
• Maintain proactive communication with assigned customer portfolio to ensure timely payment according to established terms
• Build and nurture strong customer relationships that facilitate open dialogue and prompt issue resolution
• Serve as primary point of contact for collection-related inquiries and concerns
Risk Assessment & Credit Management
• Monitor customer payment patterns and identify early warning signs of potential financial difficulties
• Conduct proactive outreach to address payment concerns before they escalate
• Provide data-driven insights and recommendations regarding customer credit limits
• Review and manage customers placed on credit hold, working toward resolution
Cross-Functional Collaboration
• Partner closely with sales, billing, customer service, and cash applications teams to ensure seamless customer experience
• Collaborate on customer setup processes to establish clear payment expectations from the outset
• Participate in joint problem-solving initiatives to address complex customer issues
Process Improvement & Documentation
• Identify and recommend process improvements to enhance collection efficiency and customer satisfaction
• Maintain accurate and timely documentation of all collection activities in YayPay system
• Ensure adherence to established team processes and best practices
• Contribute to training materials and procedural documentation
Administrative Support
• Support internal and external audit processes as required
• Participate in special projects and initiatives as assigned
• Assist with month-end and quarter-end reporting activities
REQUIRED QUALIFICATIONS
• 2 years of experience in business to business collections
• Strong knowledge of Microsoft Excel and ERP systems
• Excellent written and verbal communication skills
• Demonstrated ability to handle difficult conversations professionally
• Strong analytical and problem-solving capabilities
• Detail-oriented with excellent organizational skills
PREFERRED QUALIFICATIONS
• Experience in manufacturing, chemical, or construction industry
• Knowledge of credit and collection best practices
• Familiarity with commercial credit analysis
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.