Customer Service Junior Account Manager - Carlsbad in San Diego, CA at Vaco

Job Description

Customer Service Junior Account Manager: Provides support to small distributors regarding order status, shipping dates, product availability and back orders; may communicate appropriate information to customers. Responds to customer product inquiries and escalates satisfaction issues as appropriate. May ensure product delivery in accordance with customer requirements and manufacturing capabilities. May answer phones, take product orders, and input sales order data to consumer data systems. Investigates problems related to shipment of products, credits, and new orders. Interfaces with and supports company sales representatives. Requiring three plus years of related experience with one year minimum in customer service. Performs core responsibilities which are routine in nature, requiring limited judgement with little or no role in decision-making. Solves problems within a limited scope of responsibility that may require less detailed instructions.

Knowledge, Skills and Abilities (KSA):

The Customer Service team must possess the following skills and demonstrate increasing proficiency in each area throughout their career development.

• Must have strong computer skills.
• Strong sense of customer service and team-oriented skills
• Excellent organizational, prioritization and multi-tasking skills
• Excellent communication skills
• Strong attention to detail

Essential Functions:

• Processing orders
• Responding to customer and distributor complaints
• Problem solving, catering to customers, and working with team members daily to provide excellent customer service
• Monitors NetSuite transactions for accuracy. Assists in testing of new/revised SOPs.
• Identifies errors and creates solutions that increase accuracy, efficiency, and service for our customers
• Uses problem solving skills to determine the problem and devise a course of action to mitigate the problem.
• Processes and coordinates customer transactions
• Ensure that all requests are processed accurately and on time