Customer Service Rep in Memphis, TN at Vaco

Date Posted: 4/9/2021

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

Customer Service Rep
2-year contract
Onsite in Arlington

• Provide service and support to the sales force and customers through telephone calls, email, fax transmissions, and in-person correspondence in a timely manner.
• Accountable for phone and email triage as it pertains to orders, invoicing, purchase orders, and any other questions or requests.
• Transact orders into the ERP system.
• Troubleshoot and take appropriate action for resolving order issues (i.e. inventory and pricing discrepancies)
• Process complaints and service issues according to Tornier's Standard Operating Procedure.
• Know and understand Tornier Standard Operating Procedures as they relate to the Customer Service function.
• Support distributors on Mobile Workforce through transaction processing & Error Handling
• Enter purchase orders into the ERP system, reconcile, and take appropriate action for resolution.

• Bachelor's degree with 2 years of experience in customer service OR equivalent combination of education & customer experience.
• Ability to work with customers over the phone handling stressful situations.
• Knowledgeable in MS Word, Excel, Outlook.
• Medical device experience a plus.