Customer Service Representative in Andover, MA at Vaco

Date Posted: 5/13/2022

Job Snapshot

Job Description

VACO Boston has teamed up with a dental medical device company in Andover, MA to help find Customer Service Representative to join its team. The are looking for the right candidate to help process orders for new equipment.

Responsibilities:

  • Answer inbound calls and emails with clients to resolve any issues, in a professional manner
  • Accurately enter proprietary information into the system
  • Ability to troubleshoot, independently
  • Data entry
  • Create and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel
  • Create tickets and forward to appropriate department(s)
  • Ensure that issues are resolved in a timely manner, while maintaining professional etiquette
  • Other duties as assigned

Requirements:


• Call center or customer service experience


• Excellent communication skills - both written and verbal