Jr. IT Support Specialist in Novato, CA at Vaco

Date Posted: 9/22/2022

Job Snapshot

Job Description

Junior IT Support Specialist

Office locations - Novato, CA

As Junior IT Support Specialist, you will be working with world-class engineering and production operations teams to maintain a stable environment. You'll deploy and administer systems and tools and provide front-line support to various sites and departments. You'll work closely with developers to support new services and tackle issues. This is an opportunity to enhance your career in a critical role by supporting some of the largest and most successful game franchises.

This includes:

  • Serve as primary IT support, coordinating with existing IT staff to diagnose and resolve hardware/software issues on PC/Mac OS workstations and infrastructure hardware
  • Day-to-day administration of Windows server environment: AD, DNS, DHCP, related applications
  • Troubleshoot and resolve network connectivity issues (including VPN support)
  • Use imaging and deployment tools (SCCM) to ensure workstations and applications are deployed in a standardized manner
  • Assist in administering backup and restoration system
  • Develop and maintain documentation for procedures and user resolution documentation
  • Provide timely and creative solutions to challenging problems
  • Ability to work calmly in high-pressure situations and manage multiple ongoing projects


  • You're passionate about working with enterprise technology.
  • You desire to interact with various departments - identifying and responding to a variety of technical challenges.
  • You're able to provide fantastic customer service.
  • You're looking to expand your career by working in a large-scale, enterprise environment. You are willing to work in a fast-paced and cutting-edge environment with other highly skilled professionals.
  • You are anxious to grow and develop skills that will help make you the best gaming company in the world.
  • Possess a thorough understanding of the Windows and Mac OS operating systems, Active Directory & Office 365 in an enterprise environment
  • Knowledge of server and PC workstation hardware, software, and security essentials
  • Excellent written and verbal communications skills
  • Bachelor's Degree in Computer Science or related field, MCSE certification, or equivalent experience required
  • 1-3 years of work experience in desktop support and/or IT department supporting end users dedication, teamwork and professionalism
  • Excellent organization and problem-solving skills
  • Ability to quickly adapt to new and changing technologies

SKILLS MATRIX Knowledgeable:

  • File Systems
  • Networking

Security Skilled:

  • Operating Systems/Platforms
  • Active Directory, GPO Usage
  • Office 365/Cloud Storage Administration
  • Computer Architecture/Troubleshooting
  • Storage (direct/network-attached)
  • Virtualization
  • OS Installation Automation
  • Monitoring

Utilizing Best Practices Expert:

  • Planning & Resource Management
  • Written & Verbal Communication
  • Ability to Adapt to Shifting Priorities