SaaS Global Software Client Support Professional in Waltham, MA at Vaco

Date Posted: 5/13/2022

Job Snapshot

Job Description

Vaco Boston has teamed up with our client a well-established software technology company located in Waltham, MA We have been asked to identify a SaaS Client Services/Help Desk Support Professional. The ideal candidate will have an upbeat attitude, strong verbal and written communication skills and be able to set and exceed goals. Please be interested in managing more than one project at a time>

ABOUT THE ROLE

This is a position that is ideal for professionals that are interested in learning in a team environment. An energetic, personable professional will thrive in this Client Services role. You will benefit from a high level of exposure with the accounting and the finance team. Be able to collaborate and communicate at all levels.

QUALIFICATION SUMMARY

  • Respond to customer technical, product and service enquiries via phone, email and chat that will include such tasks as: account lookup, navigation, access extensions and/or adjustments, and queries related to order entry, purchase history, web store, general updates such as address changes and support product lines including
  • Utilize electronic systems to ensure that all inquiries and customer contacts are logged as they occur.
  • Provides product information to secure new orders by fielding customer questions regarding Software products and services
  • Guide existing and new customers in the full use and implementation of software and database features.
  • Responding to Billing Inquires
  • Participate in projects to manage the rollout to customers of new releases, and new features
  • Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated.
  • Manage relationships with key stakeholders, including product managers, developers, customers, and sales representatives
  • Provide ongoing technical training of customers, administrators and partners, on all relevant products, user interfaces and administrative tools.

Compensation Summary

$21.00 per hour commensurate