IT Systems Analyst POST NUMBER: 460228
- Provides a single point of contact for end users to receive support and maintenance within the organization-computing environment. This includes responsibility for installing, diagnosing, repairing, maintaining, and upgrading all hardware and associated software to ensure optimal workstation performance. Operations support will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion. Provide end-user assistance where required; provide and manage support for highly functioning executives and associated support staff; establish and maintain relationships with many different types of customers as well as key information technology resources to provide effective, efficient break/fix IT support services. Proactively seeks out and builds relationships with business/functional partners; actively contributes to business projects and activities. Ensures that request/support are done following local procedures, Code of Conduct, IT security Policy and Wolverines’ values. Ensures that business/functional partners receive information they need for continuous IT support improvement.
Position Responsibilities:
- Configure and install desktop and laptop computers (Microsoft Windows 11)
- Troubleshoot problematic endpoint software and hardware
- Basic wired and wireless network troubleshooting
- Upgrade/migrate windows installations to Windows 11
- Document and track work in incident management system
- Request and coordinate vendor support for hardware and software as necessary
- Instruct users on basic software/hardware/peripheral operation
- Identify and escalate advanced technical issues to L3 teams as appropriate
- Support on telecommunications
- Manage backup processes.
- Create and manage (shared folders) file systems on Windows server environment
- DHCP configurations
- Configure and install printers/scanners
- Active Directory management, users, groups, service accounts, etc.
- Deploy phones to users
- Purchase necessary hardware as required
- Investigates root causes to resolve problems.
- Implements measures to prevent related and similar issues.
- Ensure that required support is provided, always following Corporate and local procedures.
- Provide recommendations for process improvements to IT management
- Test and learn new software/systems as they are implemented
- Escalate customer satisfaction issues to IT management
- Available off hours for emergency issues/escalations as they arise
- Excellent communication/interpersonal skills
Position Requirements
Education:
- Bachelor of Science Degree with 3 years’ experience or equivalent experience.
- Microsoft Active Directory and Azure Admin
- Cisco Meraki Network knowledge/skills
- Printers and print servers’ knowledge
- Knowledge of Microsoft Application skills
- Plex/ERP system knowledge/skills
- Microsoft AZURE, Entra and other Microsoft Tools knowledge/skills
- Windows troubleshooting
- PC Hardware skills
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.