Customer Service Account Representative POST NUMBER: 400986
Duties include, but are not limited to:
- Manage order process from the initial inquiry to the completed delivery of the product i.e. preparing quotes, entering orders, and coordinating shipments.
- Working closely with customers, distribution personnel, etc. to ensure that all orders are delivered accurately and in a timely manner.
- Maximize sales within the existing territory.
- Ensure accounts are purchasing all possible products, including products from other divisions; this will entail coordinating with other divisions when needed.
- Communicate with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.
- Acquire knowledge of all product lines in order to expand basket of offerings to current territory.
- Expand current territory by adding new accounts and product line offerings.
- Ensure existing and future customers understand full range of products and capabilities.
- Coordinate with other entities and divisions to leverage the Company’s full offering.
- Understand customers’ business, needs and requirements; secure customer profiles and organizational structure in order to build an account database for the territory.
- Leverage relationships so as to secure access to parent companies, sister divisions, subcontractors, etc. in order to maximize full extent of customer potential including potential international opportunities.
- Prepare and analyze reports to assess potential business opportunities.
- Communicate directly with customer(s) / supplier(s) to organize shipments.
- Resolve shipping, pricing and shortage discrepancies.
Minimum Qualifications / Attributes:
- Bachelor’s degree in Business/Accounting/Finance/Economics/Marketing or related field.
- Preferably, 3-5 years of customer service/inside sales experience.
- Excellent written and verbal communication skills.
- Must have excellent computer skills and working knowledge of Microsoft Office, Excel, Word, Outlook etc.
- Excellent organizational skills and the ability to manage multiple projects simultaneously.
- High attention to detail.
- Available for occasional travel.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.