HR Supervisor POST NUMBER: 464357
Location: Long Island City (fully onsite)
Salary: $75,000-$90,00
Position Summary:
We are seeking a dynamic and highly organized HR Supervisor to oversee both our Staffing and Dispatching Teams. This role is critical in ensuring efficient scheduling, recruitment of specialized roles, and operational coverage across all service areas. The HR Supervisor will monitor team metrics, support high-volume recruiting initiatives for our temporary workforce, and work closely with field operations to resolve workforce-related concerns. The ideal candidate will have strong leadership skills, a sense of urgency, and excellent communication and problem-solving abilities.
Key Responsibilities:
• Supervise the Staffing Team, ensuring that all appointments and recruitment activities are completed according to established metrics and deadlines.
• Ensure consistent and accurate updates within the Applicant Tracking System (ATS).
• Oversee the completion of weekly performance and staffing reports.
• Lead specialized recruitment for skilled trade roles, including Handymen, FSD, Engineers, and other key positions.
• Collaborate with the Staffing Team to recruit for open roles based on company-wide hiring needs.
• Identify and highlight high-performing employees or candidates to the HR Generalist for consideration in filling permanent or internal openings.
• Coordinate and participate in job fairs, hiring events, and new account onboarding efforts.
• Utilize Online Job Boards, such as Ziprecruiter and Indeed, as sources for candidates
• Supervise the Dispatch Team and Corporate Receptionist to ensure all call-out and additional work requests are responded to quickly and filled with appropriate coverage.
• Confirm that the Staffing and Dispatch Teams are terminating replacement workers in a timely manner, in accordance with union agreements and company policies.
• Work closely and proactively with Field Operations Managers and Supervisors to forecast and resolve issues related to staffing shortages, replacements, or coverage gaps.
• Develop proactive solutions to recurring coverage and scheduling challenges.
Reporting & Communication:
• Generate and provide weekly reports on staffing, recruitment, and dispatching metrics to HR Director.
• Maintain open and effective communication with HR leadership, operations teams, and field managers.
• Ensure compliance with internal processes, union rules, and labor regulations.
• Support documentation and record-keeping standards for staffing and dispatch activities.
Requirements:
• Minimum of 3 years of supervisory experience, ideally within HR, staffing, dispatch, or operational workforce management.
• College degree in business, HR preferred or equivalent work experience.
• Strong background in recruiting for both general and specialized positions.
• Required experience using ATS platforms, scheduling tools, and generating performance reports.
• Strong working knowledge of HRIS systems needed.
• Able to cultivate positive working relationships with internal and external customers.
• Knowledge of union guidelines and workforce compliance best practices.
• Excellent organization, communication, and interpersonal skills.
• Able to multitask and work under pressure with a strong sense of urgency and commitment to issue resolution.
• Discreet and dependable in handling sensitive information and maintaining confidentiality
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); scheduling software experience is a plus.
• Bilingual (English/Spanish) required.
Preferred Qualifications:
• Experience working in facilities, field services, or operations-driven environments.
Familiarity with unionized workplaces and labor agreements.
• Prior involvement in dispatch coordination or workforce coverage planning.
• HR certification a plus.
Work Environment & Schedule:
• Full-time, onsite position located in [Office Location].
• Must be available to respond to staffing and dispatch needs during business hours and in urgent situations.
• Occasional travel for job fairs, recruitment events, or field visits may be required.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.