Senior Customer Success Manager POST NUMBER: 464946
Client: Well-Known Media/Advertising Firm
Role: Senior Customer Success Manager
Salary: $115,000 - $130,000/annually Benefits
Location: *Remote - Headquarters are in Washington D.C.* - must be able to travel to East Coast & work EST hours!
*Political Advertising Experience Preferred*
-
Client Relationship Leadership: Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth.
-
Strategic Enablement & Training: Orchestrate comprehensive onboarding and structured training programs. You’ll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices.
-
Performance & Campaign Excellence: Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you’ll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards.
-
Subject Matter Expertise: Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams.
-
Growth & Retention: Proactively monitor account health and develop "success roadmaps" to mitigate risk. You’ll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory.
Requirements & Qualifications
-
Experience: 5 years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem.
-
Political Core: Required experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance.
-
Technical Fluency: Deep familiarity with DSP platforms and the programmatic landscape.
-
Strategic Communication: Exceptional ability to present complex data as a compelling narrative to stakeholders.
-
Analytical Rigor: A proven ability to translate raw campaign data into strategic pivots and actionable insights.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.