GenAI Architect -ServiceNow AI Agent POST NUMBER: 468863

Brentwood, TN, US Hybrid
Information
Vaco
$ 72.00 - 76.50 hourly
contract-to-hire
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GenAI Architect (Contract?to?Hire) — Hybrid Onsite

Job Type: 3–6 Month Contract?to?Hire
Schedule: 35?Hour Workweek (paid as if 40 hours)
Location: Nashville, TN (Hybrid — Onsite 5 Days/Week for First 4 Weeks, then 3 Days/Week Onsite)
Start Date: ASAP
Compensation: 72/hr

Key Responsibilities

GenAI Automation & Migration

  • Lead migration from manual/shared?service operations to Generative?AI?driven automated workflows
  • Analyze current?state processes and design future?state architectures
  • Define migration phases, risk mitigation strategies, fallback plans, and success metrics
  • Drive stable rollout and minimize operational disruption

GenAI Architecture & Solution Design

  • Design and implement production?grade Generative AI automation solutions
  • Build conversational AI flows and human?in?the?loop systems
  • Establish AI accuracy, explainability, and governance standards
  • Evaluate and select appropriate LLM, orchestration, and automation approaches

Enterprise Automation (ServiceNow AI Agent)

  • Architect and deploy automation using ServiceNow AI Agent
  • Define scalable design patterns, best practices, and reusable components
  • Integrate AI workflows into enterprise platforms

Integration & Data Engineering

  • Build integrations with enterprise platforms (e.g., SAP, Snowflake, internal systems)
  • Develop secure, reliable data pipelines supporting decision?making
  • Implement monitoring, logging, and observability standards for AI systems

Technical Leadership

  • Serve as the technical lead for AI automation efforts
  • Conduct design reviews and make key architectural decisions
  • Mentor engineers and collaborate with distributed/global teams
  • Translate business requirements into scalable AI?driven solutions

Required Experience

Must?Have Qualifications:

  • 8 years in enterprise application development, automation, or AI systems
  • Hands?on production experience with ServiceNow AI Agent (design implementation deployment)
  • Proven experience transforming BPO or shared?service operations using AI
  • Strong expertise designing and implementing Generative AI solutions
  • Experience leading enterprise automation or migration projects
  • Ability to independently drive architecture and delivery
  • Strong skills in:
    • LLMs, prompt engineering, and orchestration
    • Workflow automation and conversational AI
    • JavaScript (for ServiceNow customization and scripting)
    • API?based integrations and data flow design

Preferred Experience (Nice to Have)

  • Experience with Microsoft Copilot or Copilot Studio
  • Experience with Azure AI, Azure AI Foundry, or cloud?based GenAI platforms
  • Multi?platform GenAI architecture design
  • Familiarity with Snowflake, SAP, or enterprise data platforms
  • Experience working with offshore/global engineering teams
  • Prior Technical Lead, Architect, or Principal Engineer roles

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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