Servicing Analyst POST NUMBER: 469290
Location: Boca Raton, FL
Schedule: Monday – Friday 9AM-6PM
Compensation: $27-$28/hour
As a Servicing Analyst, you'll collaborate with insurance carriers and third-party servicers to manage delinquent payments, conduct proactive reviews of lump sum payments, ensure completeness of documentation for newly funded deals, and provide exceptional customer service while maintaining accurate records and supporting data integrity through our CRM system and various financial processes.
Duties & Responsibilities
- Collaborate with insurance carriers and third-party servicers to address delinquent payments, ensuring timely resolution and adherence to payment schedules.
- Conduct proactive reviews of large lump sum payments, verifying accuracy and completeness, and addressing any discrepancies or issues that may arise.
- Obtain missing acknowledgment letters for newly funded deals, ensuring all required documentation is complete and accurate.
- Work with sellers to obtain verification of life letters, method of payment details, and reconcile split and escrow payments.
- Provide the highest level of customer service to sellers and stakeholders, addressing inquiries related to payment inquiries, reconciliation, and documentation requirements.
- Manage escalation calls with courtesy and professionalism, resolving issues effectively to promote customer retention.
- Use the company's CRM system to manage seller accounts and document discussions with sellers, insurance carriers, and third-party servicers with detail and clarity.
- Develop a strong understanding of the CRM system and support data integrity by ensuring accurate and up-to-date information.
- Enter and create vouchers and payments in the general ledger system as needed, ensuring accuracy and compliance with accounting standards.
- Process daily funding requests for payments via check, ACH, and wires, collaborating with the finance department to facilitate timely payments.
- Collaborate with various departments including servicing, treasury, accounting, and accounts payable to ensure seamless communication and coordination of activities.
- Respond to inquiries and supply supporting documentation as requested, facilitating effective communication and resolution of issues.
- Perform special projects, various other tasks, and ad hoc analysis as assigned by management, contributing to operational efficiency and effectiveness.
- Maintain accurate documentation and records, including delinquency reports, mortality tracker reports, and contact matrices, ensuring transparency and compliance.
Skills / Certifications
- Proficiency in CRM systems, particularly Salesforce, for managing customer accounts and documentation.
- Excellent communication skills, both verbal and written, to provide high-level customer service and manage escalations effectively.
- Strong analytical skills to perform financial reconciliation, analyze data, and undertake ad hoc analysis.
- Attention to detail to ensure accuracy in documentation, record- keeping, and financial transactions.
- Ability to multitask and prioritize tasks in a fast-paced environment to meet deadlines and manage workload efficiently.
- Familiarity with insurance or financial services industry terminology and processes.
- Certification in project management (e.g., PMP) or financial services (e.g., Certified Financial Services Auditor, Certified Credit Counselor) is a plus.
Professional Experience
- Minimum of 2-3 years of experience in financial services, banking, or a related field, with exposure to payment processing, customer service, and financial reconciliation.
- Experience in using CRM systems, preferably Salesforce, for managing customer accounts, documenting interactions, and tracking activities.
- Proven ability to provide exceptional customer service, manage escalations, and resolve issues effectively to promote customer retention.
- Familiarity with financial reconciliation processes and experience in reconciling accounts and balancing transactions.
- Experience in collaborating cross-functionally with various departments, such as finance, accounting, and treasury, to ensure seamless communication and coordination of activities.
- Strong problem-solving skills and the ability to work independently as well as part of a team to address complex issues and drive solutions.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.