Regional Operations Manager POST NUMBER: 469804

Role Summary:
The Regional Manager, reporting to senior operations leadership, is responsible for overseeing the operational, financial, and people performance of multiple locations within an assigned region. This role serves as a liaison between senior leadership and site-level teams, ensuring consistent execution of organizational priorities, operational effectiveness, workforce management, and sustainable financial performance. The Regional Manager supervises location leaders while partnering with cross-functional teams to support performance, compliance, and a positive workplace culture.

Required Responsibilities:

• Oversees the financial performance of all assigned locations and drives improvements based on key performance indicators.

• Monitors financial metrics and reporting to support profitable growth and informed decision-making.

• Partners with leadership to review productivity metrics and implement performance improvements where needed.

• Collaborates with finance partners to support forecasting and budgeting processes.

• Presents periodic performance updates and recommendations to senior leadership.

• Reviews operational processes related to revenue cycle and collections to improve efficiency and outcomes.

Leadership & Operations:

• Provides direct leadership and guidance to site-level management teams.

• Translates strategic priorities into actionable, measurable plans.

• Holds local leaders accountable through regular performance check-ins and coaching.

• Supports employee performance management, including coaching, development planning, and corrective action when necessary.

• Ensures adherence to organizational policies, procedures, and compliance standards.

• Promotes engagement and a strong team culture through consistent communication and leadership presence.

• Maintains a regular travel schedule to visit assigned locations and review performance, growth opportunities, and operational needs.

• Oversees facility-related matters by identifying issues early and coordinating timely resolution.

• Communicates organizational updates, initiatives, and expectations clearly and consistently.

People & Talent Management:

• Partners with Human Resources to address employee relations matters and support engagement initiatives.

• Identifies trends or recurring challenges and implements proactive solutions.

• Establishes and monitors employee goals and development plans.

• Conducts performance reviews and supports improvement planning when required.

• Coaches site leadership to achieve strong performance outcomes.

• Supports onboarding of new managers and team members.

• Partners with recruiting resources to support hiring and staffing needs.

• Contributes to workforce planning to ensure appropriate staffing levels across locations.

Required Qualifications

Education & Experience:

• Bachelor’s degree and/or 5 years of multi-site operational leadership experience preferred.

Skills & Competencies:

• Strong financial and operational analysis skills.

• Demonstrated leadership, coaching, and team development experience.

• Effective communication and problem-solving abilities.

• Ability to identify root causes and implement practical solutions.

• Highly organized, data-driven, and execution-focused.

• Professional judgment and discretion.

• Comfort working with business software and new technologies.

• Proficiency with standard productivity tools.

• Ability to make complex decisions and navigate sensitive employee situations.

• Strong accountability, ownership mindset, and sense of urgency.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.