IT Helpdesk I POST NUMBER: 407290
Contract-to-hire
Onsite / Part-time
IT Helpdesk Technician is responsible for providing first-level support to internal teams.
Responsibilities:
Provide technical assistance on Windows 10/11, Mac OS, and Office 365 issues to internal staff.
Administer endpoint patching and security measures to ensure system integrity and data protection.
Maintain accurate system and software inventory records.
Facilitate the onboarding process for new hires, providing them with the necessary IT equipment and access.
Provide basic back-office applications, escalating complex issues as needed.
Contribute to the creation and upkeep of a comprehensive IT knowledge base.
Efficiently manage all IT support tickets via the helpdesk application, ensuring timely resolution and excellent internal customer service.
Participate in a light on-call rotation to provide after-hours support for critical issues during nights and weekends.
Qualifications:
Proven experience in an IT helpdesk or support role, with a strong emphasis on internal support.
Proficiency in supporting Windows 10/11 and Mac OS environments.
Solid experience with Office 365 applications and administration.
Skilled in endpoint management, including patching and security.
Experience with basic network troubleshooting and support.
Familiarity with managing support tickets through a helpdesk application.
Strong organizational skills and attention to detail.
Excellent communication and problem-solving abilities.
A proactive approach to maintenance and support, with a focus on improving internal IT processes.
Relevant degree in Information Technology, Computer Science, or related field, or 2 years equivalent experience.
IT certifications (e.g., CompTIA A , Microsoft Certified Professional) are preferred.
Apply now!
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.