Senior Quality Assurance & Customer Experience POST NUMBER: 473408
Direct Hire, Onsite
Salary: 55-60,000/yr
Key Responsibilities
Quality Assurance & Operations Support
- Perform quality checks on incoming and outgoing materials, ensuring products meet internal standards and customer specifications
- Partner with warehouse, manufacturing, and supply chain teams to identify and resolve quality issues in real-time
- Monitor order accuracy, product defects, and fulfillment issues, driving corrective actions
- Assist in developing and documenting quality control procedures and best practices
Customer Experience & Issue Resolution
- Serve as a key point of contact for customers regarding product quality, order discrepancies, and service concerns
- Investigate and resolve customer complaints, ensuring timely and professional communication
- Collaborate with sales and operations teams to improve order-to-delivery experience
- Track and analyze trends in customer feedback to recommend process improvements
Process Improvement & Reporting
- Maintain detailed records of quality issues, returns, and customer claims
- Analyze data to identify recurring issues and partner with leadership on solutions
- Support continuous improvement initiatives aligned with operational efficiency and customer satisfaction goals
- Assist in implementing systems and tools to enhance quality tracking and reporting
Leadership Development (Path to Manager)
- Take ownership of key QA and customer service processes with increasing autonomy
- Help train and mentor team members on quality standards and customer communication
- Contribute to building scalable processes as the business grows
- Prepare to transition into a leadership role overseeing QA and customer experience functions
Qualifications
- 3–6 years of experience in quality assurance, customer service, or operations within manufacturing, distribution, or building materials
- Strong understanding of order fulfillment, product quality standards, and customer issue resolution
- Experience working cross-functionally with operations, warehouse, and sales teams
- Excellent communication and problem-solving skills
- Highly detail-oriented with the ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Excel and ERP/order management systems preferred
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.