New Leaf Admin POST NUMBER: 55380
Newleaf Platform Administrator
Location: Remote
Employment Type: Full-Time
Preferred Location: Eastern or Central Time Zone
Position Summary
The Newleaf Platform Administrator supports pharmacy operations through platform configuration, process improvement, reporting, analytics, and user support. This role works closely with pharmacy leadership, cross-functional departments, and the platform vendor to identify business requirements, execute configuration initiatives, and deliver projects that improve pharmacy operations and the patient experience.
The ideal candidate understands pharmacy workflows, can translate operational needs into system solutions, and is comfortable managing reporting, training, vendor coordination, and continuous platform enhancements.
Key Relationships
- Pharmacy Leadership
- Pharmacy Operations and User Community
- Cross-Functional Departments Across the Organization
- Newleaf Platform Vendor and External Partners
Essential Duties and Responsibilities
- Understand pharmacy operations and workflows to identify, document, and manage platform configuration requirements.
- Serve as a process consultant, helping streamline patient and team experiences while identifying opportunities for operational efficiency.
- Represent pharmacy operations in cross-functional meetings, initiatives, and projects.
- Partner with teams across the organization to gather requirements for business analytics, dashboards, reporting, and forecasts.
- Prepare, analyze, and interpret platform reports, metrics, and operational forecasts; provide recommendations based on findings.
- Configure and maintain platform features, including automated alerts, templated communications, and customized patient-engagement workflows.
- Coordinate with the platform vendor on customization requirements, enhancement requests, system issues, and project delivery.
- Lead platform-related projects from requirements gathering through implementation, testing, training, and completion.
- Provide initial and ongoing platform training for users, including support for new workflows, features, and process changes.
- Support the user community by documenting bugs, managing enhancement requests, and coordinating resolutions with the platform vendor.
- Continuously collect user feedback and develop recommendations for platform and process improvements.
- Maintain a high degree of confidentiality due to access to sensitive patient, operational, and business information.
- Follow all applicable Medicare, Medicaid, HIPAA, private insurance, organizational, and pharmacy regulatory requirements.
- Maintain reliable, consistent attendance and demonstrate flexibility to meet departmental and business needs.
- Represent the organization professionally and uphold all policies, procedures, standards, and values.
Desired Outcomes
- Ensure smooth, efficient operation of the pharmacy platform, related processes, and user workflows.
- Deliver effective platform configurations that automate communications, alerts, and other customized engagement requirements.
- Organize work effectively, manage priorities, and complete projects and deliverables on time.
- Apply sound cost-control practices when evaluating system enhancements, vendor requests, and operational solutions.
- Communicate and collaborate effectively with supervisors, managers, leaders, and stakeholders on operational goals and issues.
- Monitor, analyze, and report meaningful operational metrics and performance indicators.
- Foster a positive, collaborative, productive, and patient-centered work environment.
Qualifications
- Bachelor’s degree from an accredited four-year college or university preferred.
- At least four years of pharmacy experience, or an equivalent combination of education, training, and experience.
- Pharmacy technician certification and active state registration preferred.
- Experience with business process mapping, workflow design, continuous improvement, or process optimization is a plus.
- Basic knowledge of pharmacy rules, regulations, and compliance requirements.
- Ability to read and interpret safety rules, operating instructions, maintenance instructions, and procedure manuals.
- Ability to prepare routine reports, correspondence, analysis, and recommendations.
- Strong verbal communication skills, including the ability to communicate effectively with customers, employees, leaders, vendors, and cross-functional teams.
- Strong analytical, organizational, problem-solving, and project-management skills.
- Ability to adapt in a dynamic environment, prioritize competing needs, and make sound independent decisions.
- Proficiency with business reporting tools, spreadsheets, and pharmacy-related technology systems is preferred.
Core Values and Competencies
Certainty
The lives of the individuals we serve depend on our ability to execute consistently and reliably every day.
- Builds cohesive, collaborative teams through trust, transparency, and flexibility.
- Delivers on commitments and follows through on responsibilities.
- Builds and maintains trust with colleagues, patients, and stakeholders.
- Communicates clearly and adapts communication to the audience.
- Motivates others and drives strong performance.
Compassion
We recognize the burdens experienced by patients and their loved ones and pursue customer satisfaction in every part of our business.
- Keeps the patient at the center of business decisions and service practices.
- Balances patient needs with organizational requirements.
- Treats others with respect, empathy, and professionalism.
- Demonstrates emotional intelligence.
- Resolves conflict productively.
- Models organizational values in daily interactions.
Advancement
We continuously seek opportunities to improve, innovate, and progress in everything we do.
- Encourages innovative approaches to solving problems and improving processes.
- Embraces change and helps mobilize teams through transitions.
- Drives cross-functional alignment to accomplish shared goals.
- Speaks honestly and constructively.
- Takes accountability and ownership.
- Influences others toward action and results.
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By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
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Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.