Help Desk Technician POST NUMBER: 475366
Our client is looking for a hands-on IT Support Specialist to provide day-to-day technical support. This role is ideal for someone who enjoys troubleshooting, working directly with users, and growing their skills across systems, networks, and infrastructure.
MSP experience PREFERRED
Compensation: $40,000 – $43,000
Location: On-site full-time for the first 3 months, then transitions to a hybrid schedule (Tampa)
On-Call: Participation in an after-hours support rotation every few months
Qualifications:
- 1 year of experience in a technical support or help desk role
- Working knowledge of:
- Active Directory
- Windows OS (10/11) and basic Windows Server environments
- Microsoft Office / Microsoft 365
- Basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
- Experience troubleshooting hardware, software, and mobile devices
- Ability to manage and prioritize multiple support requests in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Excellent communication skills (able to explain technical concepts to non-technical users)
What You’ll Do:
- Monitor and manage incoming Help Desk tickets, ensuring timely response, resolution, or escalation
- Provide support for hardware, software, and network-related issues across desktops and mobile devices
- Install, configure, and maintain computers, peripherals, and software
- Support user onboarding/offboarding, including account setup, permissions, and device provisioning
- Perform basic Active Directory administration (user creation, termination, password resets)
- Assist with Microsoft Office and Microsoft 365 support
- Troubleshoot networking issues (Wi-Fi, VPN, DNS, DHCP, TCP/IP)
- Support and maintain Windows operating systems (Windows 10/11) and Windows Server environments
- Assist with MFA setup and troubleshooting (e.g., Duo, SSO, account lockouts)
- Provide basic support for antivirus, spam filtering, and endpoint security
- Document issues, resolutions, and system configurations clearly and accurately
- Participate in occasional after-hours/on-call support rotation
Nice to Haves:
- Experience working in a Managed Service Provider (MSP) environment
- CompTIA A and/or Network certifications
- Exposure to MacOS or Linux environments
- Experience with MFA tools, endpoint security, or network equipment (switches, firewalls, NAS)
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.