Customer Service Rep POST NUMBER: 413888
Job Description: Under general supervision, the employee handles all tasks related to customer service and sales in a courteous, empathetic, and professional manner. Uses independent judgment and discretion when interacting with customers.
- Offer customers pricing, delivery, and product information.
- Respond to customer inquiries, resolve issues, and perform other marketing tasks (e.g., promote and sell products, and process or confirm sales).
- Monitor and address commercial requirements on customers’ portals and forward quality and technical needs to the appropriate department.
- Make and receive phone calls that are non-routine and may require deviation from standard procedures.
- Address customer questions, comments, or complaints while adhering to established guidelines.
- Prepare responses to customers in the required format.
- Serve as a liaison between customers and various departments within the company.
- Maintain records and assist in preparing required reports.
- Act as the company contact for customer returned Airborne/Warranty parts while adhering to established guidelines.
- Provide back-up relief for the company’s receptionist and alternate coverage for job duties when other departmental co-workers are not present.
- Complete tasks promptly.
- Ensure that output generally meets or exceeds expectations.
- Produce work that is accurate and rarely contains errors.
- Conduct oneself in a business-like and respectful manner.
- Adapt productively to changes and perform other essential tasks as assigned.
Skills and Requirements:
- Applicant must be legally authorized to work in the U.S.
- Ability to effectively present information and respond to questions from co-workers and customers.
- Ability to interact effectively with various interrelated departments.
- Ability to gain extensive knowledge of the company’s product lines and applications.
- Possess effective time management skills.
- Exhibit attention to detail.
- Maintain a continuous improvement mindset.
- Possess the availability, flexibility, and maturity to represent the company.
- Ability to sit for extended periods in front of a computer.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.