Hardware Specialist
POST NUMBER: 480559
Apply
return to results
| General Job Summary |
| The IT End-User Equipment Administrator is responsible for the management of end-user equipment for University Bank. The management activities include procurement of equipment using competitive pricing comparisons across multiple vendors; the preparation, staging, imaging, and shipping of equipment to employees; receipt, review, and re-imaging of equipment from employees that separated from the company; tracking of end user equipment inventories; ongoing patching and updates of all end user equipment; and reconciliation of end user equipment vendor invoices and University Bank departmental billing. The IT End User Equipment Administrator works with all departments of University Bank to ensure smooth administration of end-user equipment for company employees. The IT End-User Equipment Administrator is also responsible for maintaining regulatory compliance with applicable IT processes appropriate monitoring and performance reporting, developing, and maintaining end user equipment technical roadmaps and working with IT management to ensure alignment of IT with the needs and directions of business units. |
| Summary of Essential Job Functions |
- Manage and maintain the end user equipment fleet throughout its lifecycle at University Bank including laptops, thin clients, multi-function devices, and peripherals (keyboards, mice, web cams, cables, power strips, etc.).
- Manage and maintain accurate and up-to-date end user equipment inventories machine identification, configuration, patching levels, and employee use information.
- Procure end-user equipment using competitive pricing approaches to ensure the best/lowest cost and highest performance.
- Monitor and maintain on premise inventory levels appropriate for each location where inventory is maintained and reconcile inventories on an appropriate schedule.
- Maintain end user equipment lifecycles to ensure that all end user equipment deployed at University Bank maintains vendor and operating system support.
- Maintain end user equipment lifecycle monitoring to forecast changes to end user equipment in future years to assist with IT and departmental budgeting.
- Prepare, image, stage, and where appropriate ship or deploy end user equipment for new employees or when equipment is being replaced for existing employees.
- Track, receive, assess, and re-image equipment from employees separating from the company or when the equipment is being replaced.
- Maintain detailed reporting on shipping expenses and identify opportunities for cost optimization.
- Administer data storage device inventory processes and data storage device destruction for any data storage devices removed from retired end user equipment, in accordance with regulatory guidance.
- Administer appropriate and regulatorily compliant end user equipment recycling processes.
- Maintain and administer on premises and remote end user equipment imaging capabilities.
- Maintain and administer Microsoft, Apple, and third-party patching deployment and reporting capabilities.
- Maintain and administer on premise and remote operating system update capabilities.
- Track and report on patching activities and escalate any exceptions to patching policies, processes, or procedures.
- Maintain accurate accounting reporting for purchase, deployment, and retirement of end user equipment to ensure proper billing to departments.
- Reconcile deployments from on premise inventories with accounting reporting to ensure appropriate inventory valuations.
- Evaluate existing IT and business end user equipment technology systems and develop / maintain technical roadmaps for those systems.
- Document end user equipment systems and support techniques, and cross train others within the IT department to ensure continuity of operations at all times.
- Ensure compliance with established information and cyber security policies, processes, and procedures.
- Provide assistance as needed for escalated issues and problems from other areas of IT and from business units.
- Assist with regulatory compliance projects and documentation as needed, including but not limited to vendor risk reviews, department risk assessments, disaster recovery and business continuity plans, and IT audit and exam preparation and follow-up activities.
- Mentor and train IT employees on technology solution maintenance and support activities.
|
Other Job Functions |
- All other duties as assigned by management.
|
Education, Training and Work Experience |
- Bachelor’s degree in computer science, Information Technology, or similar discipline preferred.
- 6 years of IT experience required.
- 4 years of end user equipment management experience both on premise and remotely.
- 4 years of end user equipment imaging and patching experience.
- Extensive experience supporting Microsoft and Apple operating systems.
- Extensive experience with remote support, configuration management, and inventory reporting tools.
- Experience with virtualized and cloud workstation environments required.
- Equipment inventory management and reporting experience required.
- Experience managing vendor relationships – contract reviews, managing service level agreements (SLAs) preferred.
- Experience working in a regulated industry, highly preferred.
- Project management experience preferred.
|
| Knowledge, Skills, and Abilities |
- Extensive experience with end-user equipment fleet management and administration.
- Advanced experience with end user equipment configuration support, imaging, and patching.
- Experience deploying and administering end user equipment management and remote support tools.
- Experience with tracking and reporting equipment inventories.
- Experience with end user equipment lifecycle management
- Equipment procurement experience
- On premise and remote end user equipment experience
- Understanding of accounting reporting practices
- Demonstrated experience with building positive working environments within an IT department and with business unit customers.
- Knowledge of end user equipment monitoring and performance reporting systems.
- Experience with automation of IT tasks and increasing operational efficiencies.
- Ability to understand and track expenditures as compared to budget plans.
- Experience in designing, developing, and implementing integrated technology solutions across multiple business units.
- Ability to mentor and train employees.
- Highly organized and able to multi-task productively.
- Excellent time management skills, meets deadlines, and is results oriented.
- Project management experience.
- Takes ownership for the successful completion of projects and tasks.
- Self-motivated and able to work with minimal supervision.
- Provides professional communication in both oral & written expression to work effectively with employees, managers, and vendors.
- High degree of accuracy and accountability.
- Proactively seeks feedback on project and task prioritization as needed.
- Collaborative team player.
- Strong written and verbal communications skills.
- Strong attention to detail.
- Ability to effectively problem solve.
- Excellent analytical skills.
- Able to travel on a semi-regular basis.
- Ability to handle highly sensitive information, maintaining confidentiality of customers’ personal information.
- Experience with regulatory compliance requirements.
|
| Working Environment |
| Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments. |
Physical Requirements |
- Able to lift up to 50 pounds.
- Extended periods of sitting (at computer desk).
- Frequent periods of standing and moving around.
- Ability and means to travel on a flexible schedule as needed.
- May be required to work outside standard business hours.
- Complete repetitive tasks (including operation of computer mouse/keyboard).
|
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
