Hardware Specialist
NUMÉRO DE POSTE: 480559
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| General Job Summary |
| The IT End-User Equipment Administrator is responsible for the management of end-user equipment for University Bank. The management activities include procurement of equipment using competitive pricing comparisons across multiple vendors; the preparation, staging, imaging, and shipping of equipment to employees; receipt, review, and re-imaging of equipment from employees that separated from the company; tracking of end user equipment inventories; ongoing patching and updates of all end user equipment; and reconciliation of end user equipment vendor invoices and University Bank departmental billing. The IT End User Equipment Administrator works with all departments of University Bank to ensure smooth administration of end-user equipment for company employees. The IT End-User Equipment Administrator is also responsible for maintaining regulatory compliance with applicable IT processes appropriate monitoring and performance reporting, developing, and maintaining end user equipment technical roadmaps and working with IT management to ensure alignment of IT with the needs and directions of business units. |
| Summary of Essential Job Functions |
- Manage and maintain the end user equipment fleet throughout its lifecycle at University Bank including laptops, thin clients, multi-function devices, and peripherals (keyboards, mice, web cams, cables, power strips, etc.).
- Manage and maintain accurate and up-to-date end user equipment inventories machine identification, configuration, patching levels, and employee use information.
- Procure end-user equipment using competitive pricing approaches to ensure the best/lowest cost and highest performance.
- Monitor and maintain on premise inventory levels appropriate for each location where inventory is maintained and reconcile inventories on an appropriate schedule.
- Maintain end user equipment lifecycles to ensure that all end user equipment deployed at University Bank maintains vendor and operating system support.
- Maintain end user equipment lifecycle monitoring to forecast changes to end user equipment in future years to assist with IT and departmental budgeting.
- Prepare, image, stage, and where appropriate ship or deploy end user equipment for new employees or when equipment is being replaced for existing employees.
- Track, receive, assess, and re-image equipment from employees separating from the company or when the equipment is being replaced.
- Maintain detailed reporting on shipping expenses and identify opportunities for cost optimization.
- Administer data storage device inventory processes and data storage device destruction for any data storage devices removed from retired end user equipment, in accordance with regulatory guidance.
- Administer appropriate and regulatorily compliant end user equipment recycling processes.
- Maintain and administer on premises and remote end user equipment imaging capabilities.
- Maintain and administer Microsoft, Apple, and third-party patching deployment and reporting capabilities.
- Maintain and administer on premise and remote operating system update capabilities.
- Track and report on patching activities and escalate any exceptions to patching policies, processes, or procedures.
- Maintain accurate accounting reporting for purchase, deployment, and retirement of end user equipment to ensure proper billing to departments.
- Reconcile deployments from on premise inventories with accounting reporting to ensure appropriate inventory valuations.
- Evaluate existing IT and business end user equipment technology systems and develop / maintain technical roadmaps for those systems.
- Document end user equipment systems and support techniques, and cross train others within the IT department to ensure continuity of operations at all times.
- Ensure compliance with established information and cyber security policies, processes, and procedures.
- Provide assistance as needed for escalated issues and problems from other areas of IT and from business units.
- Assist with regulatory compliance projects and documentation as needed, including but not limited to vendor risk reviews, department risk assessments, disaster recovery and business continuity plans, and IT audit and exam preparation and follow-up activities.
- Mentor and train IT employees on technology solution maintenance and support activities.
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Other Job Functions |
- All other duties as assigned by management.
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Education, Training and Work Experience |
- Bachelor’s degree in computer science, Information Technology, or similar discipline preferred.
- 6 years of IT experience required.
- 4 years of end user equipment management experience both on premise and remotely.
- 4 years of end user equipment imaging and patching experience.
- Extensive experience supporting Microsoft and Apple operating systems.
- Extensive experience with remote support, configuration management, and inventory reporting tools.
- Experience with virtualized and cloud workstation environments required.
- Equipment inventory management and reporting experience required.
- Experience managing vendor relationships – contract reviews, managing service level agreements (SLAs) preferred.
- Experience working in a regulated industry, highly preferred.
- Project management experience preferred.
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| Knowledge, Skills, and Abilities |
- Extensive experience with end-user equipment fleet management and administration.
- Advanced experience with end user equipment configuration support, imaging, and patching.
- Experience deploying and administering end user equipment management and remote support tools.
- Experience with tracking and reporting equipment inventories.
- Experience with end user equipment lifecycle management
- Equipment procurement experience
- On premise and remote end user equipment experience
- Understanding of accounting reporting practices
- Demonstrated experience with building positive working environments within an IT department and with business unit customers.
- Knowledge of end user equipment monitoring and performance reporting systems.
- Experience with automation of IT tasks and increasing operational efficiencies.
- Ability to understand and track expenditures as compared to budget plans.
- Experience in designing, developing, and implementing integrated technology solutions across multiple business units.
- Ability to mentor and train employees.
- Highly organized and able to multi-task productively.
- Excellent time management skills, meets deadlines, and is results oriented.
- Project management experience.
- Takes ownership for the successful completion of projects and tasks.
- Self-motivated and able to work with minimal supervision.
- Provides professional communication in both oral & written expression to work effectively with employees, managers, and vendors.
- High degree of accuracy and accountability.
- Proactively seeks feedback on project and task prioritization as needed.
- Collaborative team player.
- Strong written and verbal communications skills.
- Strong attention to detail.
- Ability to effectively problem solve.
- Excellent analytical skills.
- Able to travel on a semi-regular basis.
- Ability to handle highly sensitive information, maintaining confidentiality of customers’ personal information.
- Experience with regulatory compliance requirements.
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| Working Environment |
| Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments. |
Physical Requirements |
- Able to lift up to 50 pounds.
- Extended periods of sitting (at computer desk).
- Frequent periods of standing and moving around.
- Ability and means to travel on a flexible schedule as needed.
- May be required to work outside standard business hours.
- Complete repetitive tasks (including operation of computer mouse/keyboard).
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Vaco by Highspring promeut un milieu de travail diversifié et encourage fortement les femmes, les personnes de couleur, les membres des communautés LGBTQ+, les personnes handicapées, les membres de minorités ethniques, les résidents nés à l’étranger et les anciens combattants à postuler.
Avis : Égalité des chances en matière d’emploi
Vaco by Highspring garantie l’égalité des chances et ne discrimine pas les employé.e.s ou candidat.e.s en fonction de la race (y compris les traits historiquement associés à une race tels qu’une coiffure ou la texture des cheveux), couleur de la peau, sexe (y compris la grossesse ou des conditions connexes), religion ou croyances, origine nationale, citoyenneté, âge, situation de handicap, statut d’ancien.ne combattant.e, appartenance à un syndicat, origine ethnique, genre, identité de genre, expression de genre, orientation sexuelle, état matrimonial, affiliation politique, ou toute autre caractéristique protégée comme requis par la loi.
Vaco by Highspring et ses sociétés mères, sociétés affiliées et filiales (Vaco by Highspring) s’engagent à inclure pleinement toutes les personnes qualifiées. Dans le cadre de cet engagement, Vaco by Highspring veillera à ce que les personnes handicapées bénéficient d’aménagements raisonnables. Si un aménagement raisonnable est nécessaire pour participer au processus de candidature ou d’entrevue, pour vaquer à des fonctions professionnelles essentielles et/ou pour bénéficier d’autres avantages et privilèges liés à l’emploi, veuillez contacter HR@vaco.com.
Vaco by Highspring souhaite également que tous les candidats connaissent leurs droits, à savoir que la discrimination sur le lieu de travail est illégale.
En vous soumettant à ce poste, vous acceptez de donner à Vaco by Highspring le droit exclusif de présenter votre candidat pour l’opportunité d’emploi précédente. Vous convenez en outre que vous avez représenté des informations vous concernant avec exactitude et que vous n’avez pas déformé vos qualifications de manière affirmative. Vous acceptez également de garder confidentielle, dans toute la mesure permise par la loi, toute information que vous apprenez de Vaco by Highspring sur le poste et vous limiterez la divulgation des informations sur le poste uniquement dans la mesure nécessaire pour exécuter toute obligation dans la poursuite de votre candidature. En échange, Vaco by Highspring accepte de faire des efforts raisonnables pour vous représenter par le biais de toute sollicitation, sélection d’emploi et dispersion de CV.
Avis de confidentialité
Vaco by Highspring, ses sociétés mères, ses filiales et les sociétés du même groupe (« nous », « nos » ou « Vaco by Highspring») respectent votre vie privée et s’engagent à présenter un avis transparent concernant leurs politiques.
- Les résidents de la Californie peuvent consulter l’avis relatif à la collecte de renseignements publié par le service des RH de Vaco by Highspring à l’intention des candidats et des employés de la Californie ici.
- Les résidents de la Virginie peuvent accéder à nos politiques propres à leur État ici.
- Les résidents de tous les autres États peuvent accéder à nos politiques ici.
- Les résidents canadiens peuvent consulter nos politiques en anglais ici et en français ici.
- Les résidents des pays où le RGPD s’applique peuvent accéder à nos politiques ici.
Avis sur la transparence salariale
La détermination de la rémunération pour ce poste (et d’autres) chez Vaco by Highspring dépend d’un large éventail de facteurs, notamment :
- les compétences, l’expérience et la formation de la personne;
- les exigences relatives au permis d’exercice et à l’agrément;
- l’emplacement du bureau et d’autres considérations géographiques;
- d’autres besoins professionnels et de l’entreprise.
Ainsi, comme l’exige la loi locale, Vaco by Highspring estime que l’échelle salariale ci-dessus représente une estimation raisonnable de la rémunération de base d’une personne embauchée à ce poste dans des régions qui requièrent la divulgation de l’échelle salariale. La personne peut également être admissible à des primes discrétionnaires.
