Security Operations Manager (Large-Scale Account) POST NUMBER: 481209
Compensation: $70,000 – $100,000 base 10% discretionary bonus
Location: Kansas City Metro Area, MO (Onsite)
Overview
This is an opportunity for a well-established services organization supporting a large, high-complexity client engagement. This role oversees day-to-day operations, team performance, and service delivery within a fast-paced, high-accountability environment. This is a hands-on leadership position responsible for maintaining operational standards, team readiness, and execution consistency.
- This is an onsite leadership role within the Kansas City metro area
- Candidates must be local to the KC-metro area due to urgent need
- Additional client details and specific work location will be shared with shortlisted candidates
Role Summary
The Security Operations Manager will lead a sizable operations team in a dynamic, 24/7 environment. This individual will be responsible for maintaining coverage, enforcing standards, and ensuring operational readiness across the engagement.
This role requires strong field leadership, the ability to make real-time decisions, and a disciplined approach to team management and performance.
Key Responsibilities
- Oversee daily operations and ensure consistent execution across all assigned responsibilities
- Maintain full operational coverage and address real-time gaps or disruptions
- Lead, mentor, and hold accountable frontline supervisors and support staff
- Conduct regular inspections, spot-checks, and performance evaluations in the field
- Enforce standards of conduct, appearance, and job performance
- Respond to attendance issues, call-offs, and operational challenges in real time
- Monitor key operational metrics including coverage, readiness, and team performance
- Drive accountability across all levels of the operation through clear expectations and follow-through
- Partner with internal teams to support staffing, workforce planning, and retention
- Communicate clear, concise updates to leadership regarding risks, performance, and operational status
- Handle escalations and resolve personnel or operational issues with a practical, solutions-oriented approach
- Continuously assess and improve operational effectiveness
Team Structure
Direct oversight of:
- Frontline supervisors
- Operations support personnel
Supported by:
- Dedicated scheduling and administrative resources
- Talent acquisition support
- HR / employee relations partners
5-10 years of leadership experience in one of the following:
- Security operations
- Military leadership roles
- Law enforcement or similarly structured environments
Additional Experience Needed:
- Demonstrated experience leading teams in a high-accountability, real-time operational environment
- Experience managing medium to large teams with direct responsibility for performance and outcomes
- Proven ability to enforce standards, maintain discipline, and lead from the front
- Comfortable operating in environments with shifting priorities and immediate decision-making requirements
- Strong communication skills with the ability to deliver clear direction and feedback
- Experience in structured or hierarchical environments with defined procedures and expectations
- Exposure to staffing challenges, workforce planning, or operational metrics
- Experience leading in 24/7 or continuous operations environments
Why This Role Stands Out
- Established support structure for staffing and administrative functions
- Opportunity to lead a large, high-impact operation
- High visibility within the organization
- Role emphasizes leadership, execution, and accountability over administrative workload
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.