Tier 2 Field Services Technician POST NUMBER: 304579
Tier 2 Field Services Technician
Location: Remote-Based (Preferred: Arkansas, South Carolina, Texas, or Georgia)
Type: 6-Month Contract-to-Hire
Compensation: $35-$40/hr (W2)
Travel: 75- 90% Travel Required
Start Date: ASAP
If you're the person everyone calls when a site has a problem that can't be fixed remotely, this could be a great fit.
We're looking for a Tier 2 Field Services Technician who can operate independently in the field, troubleshoot complex technical issues, lead deployments, and serve as the onsite representative for Corporate IT. This is much more than a standard desktop support role. You'll be trusted to make decisions, coordinate resources, and ensure critical projects and support activities are completed successfully.
Travel is currently nationwide, with most weeks involving travel Monday through Friday. Regional territories are expected to be established over time, reducing travel requirements in the future.
All travel expenses, including flights, hotels, mileage, and daily meal allowances, are covered.
What You'll Be Doing
- Troubleshoot and resolve advanced hardware, software, operating system, and network issues
- Serve as the lead technical resource during onsite deployments and infrastructure projects
- Perform hardware repairs, upgrades, replacements, and system migrations
- Support Active Directory, endpoint devices, printers, peripherals, and local network connectivity
- Coordinate vendors, contractors, and third-party resources during projects
- Conduct IT audits, asset inventory management, equipment tagging, and lifecycle activities
- Provide clear communication and status updates to facility leadership and Corporate IT
- Document work, update ticketing systems, and maintain accurate project records
- Escalate complex issues when necessary while maintaining ownership through resolution
What We're Looking For
- 3 years of hands-on IT support, field services, or desktop support experience
- Strong troubleshooting skills across hardware, Windows operating systems, networking, and Active Directory
- Experience working independently in customer-facing environments
- Ability to coordinate projects, manage priorities, and lead work efforts in the field
- Strong communication and customer service skills
- Comfortable interacting with technical teams, site leadership, vendors, and end users
- Ability to travel extensively and work across multiple locations
Nice to Have
- CompTIA A , Network , Security , or similar certifications
- ITIL knowledge or experience
- Experience supporting healthcare environments
- Server hardware experience
- Asset management and inventory control experience
- Vendor management or deployment leadership experience
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.