Assistant Account Manager – Commercial Insurance POST NUMBER: 485100
Our client is seeking an organized and customer-focused Assistant Account Manager to support its Commercial Lines team. This individual will work alongside Account Managers servicing mid-sized and large commercial clients by assisting with policy renewals, endorsements, certificates of insurance, client onboarding, billing support, audits, policy administration, and maintaining accurate client records within the agency management system.
This is an excellent opportunity for someone looking to build a long-term career in Commercial Insurance while working alongside experienced Account Managers in a collaborative office environment.
Work Environment
- Location: Lawrence, NJ
- Schedule: Full-Time
- Work Arrangement: 100% Onsite
- Collaborative office environment with direct interaction between Account Managers, Producers, clients, and insurance carriers
Ideal Candidate Profile
We are looking for candidates who have:
- Minimum 1 year of Commercial Lines insurance experience
- Insurance agency experience strongly preferred
- Experience supporting Commercial Account Managers or Producers
- Strong customer service skills
- Excellent communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable working directly with clients and insurance carriers
- Experience using an Agency Management System (Applied Epic preferred)
- Strong Microsoft Office skills
Day-to-Day Responsibilities
Client Servicing
- Respond to client requests
- Answer basic coverage questions
- Issue Certificates of Insurance (COIs)
- Process endorsements
- Process policy changes
- Assist with cancellations and reinstatements
- Follow up on outstanding client requests
Commercial Account Support
- Assist with policy renewals
- Request and review loss runs
- Gather renewal information
- Prepare renewal proposals
- Create insurance summaries
- Assist with onboarding new clients
- Process policy audits
- Maintain policy documentation
- Communicate with insurance carriers
Administrative Responsibilities
- Maintain accurate client files
- Update agency management system
- Prepare client correspondence
- Process billing transactions
- Assist with premium reconciliations
- Follow agency workflows and documentation standards
Must-Have Qualifications
- 1 years of Commercial Lines insurance experience
- Insurance agency or insurance carrier experience
- Experience supporting commercial client accounts
- Strong customer service skills
- Excellent written and verbal communication
- Strong organizational abilities
- Ability to manage multiple priorities
- High attention to detail
Preferred Qualifications
- Applied Epic experience
- Experience with another Agency Management System (AMS360, Applied TAM, HawkSoft, etc.)
- Associate's Degree
- New Jersey Property & Casualty License (Nice to Have – NOT Required)
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
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Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.