Corporate Travel Specialist POST NUMBER: 421157
Responsibilities include, but are not limited to, direct support of travelers, travel issue resolution, management of cases in the online booking tool and creation of custom reports. Requires strong customer service skills, technological savvy, attention to detail and an open and collaborative mindset. Previous travel analyst experience strongly preferred.
ESSENTIAL FUNCTIONS
- Directly supports enterprise travelers on corporate-related business, including administration of online travel booking tool, management of traveler issues, unused tickets, support of special events and escalation as required.
- Assists with development and administration of travel-related tools, procedures, awareness, training, resources and compliance programs for staff at all levels of the organization.
- Reports status of Corporate Travel goals and projects to leadership on a regular basis, including presentations and oral and written updates.
- Maintains current knowledge of travel best practices and advises department leadership regarding changes in practice and prospective impacts on company's CTP.
- Certified Travel Industry Executive (CTIE), Certificate in Corporate Travel Execution (CCTE) or Certified Travel Associate (CTA) preferred.
- Software – Must possess working knowledge of the Egencia online booking tool.
- Project Management - Knowledge of project management fundamentals; experience managing multiple projects with significant scope that cut across multiple departments or functions; proven ability to deliver breakthrough results.
- Communication - Excellent verbal and written communication skills, good presentation skills, and able to collaborate at all levels of the organization.
- Passion – Must be self-motivated, have initiative, and have a positive personality.
- Bachelor’s Degree
- 5 years experience providing direct traveler support, managing a travel program or equivalent experience.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.