Onboarding Coordinator POST NUMBER: 424621
The Onboarding Coordinator works with our Provider Sales Team, Installation Vendors and Customers during the initial partnership with company programs. You will play a critical role in building out relationships with our new customers and create a positive experience during the installation process.
What You Will Do
- Manage and review enrollments received by the Provider Sales team, for program compliance and data accuracy.
- Go-to contact for program specific sell-in requirements and installation logistics.
- Responsible for data accuracy within internal database.
- Serve as the liaison between the Installation Vendors and Customer through the installation process.
- Coordinates all hardware and technician deliverables to meet installation schedule.
- Conducts onboarding training with Customers.
- Interact with Customers to provide information in response to inquiries and concerns about company solutions and services.
- Assist Customers, Installation Vendors and Internal Departments with resolution involving internet connectivity.
- Associate's degree or equivalent combination of education and experience preferred.
- Strong computer competency with database systems a plus.
- Strong project management skills while working in a team environment; 1-2 years of experience
- Consistent ability to craft clear, grammatically correct, and professional business communication.
- Strong Interpersonal skills – ability to establish and maintain successful cross functional relationships and collaborate closely with multiple teams.
- Demonstrated proficiency in MS Office software Excel, Word and PowerPoint; advanced ability in Excel
- Must be a team player and be able to work efficiently with a diverse group of people.
- Enjoy working off deadlines and in a fast-paced environment.
- Must have strong interpersonal and organizational skills and be able to handle multiple tasks.
- Excellent communication and negotiation skills; both verbal and written.
- Must embrace change to support a dynamic department.
- Detail-orientation – strong attention to detail and accurate.
- Focused and results oriented: consistent ability to deliver and by deadline
- “Can do” attitude in an environment of entrepreneurship and opportunity, with changing priorities
- Critical thinker with the ability to identify, solve problems & thrive in a fast-paced environment.
- Exceptional organizational skills and ability to juggle competing priorities.
- Problem Solver—ability to identify issues and proactively make recommendations for solving.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.