Implementation Manager POST NUMBER: 424449
The Manager of Service Implementation will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams. The role also involves enhancing administrative and operational processes in line with organizational policies, with a goal of ensuring timely and efficient delivery of services.
Keys to success include flexibility, a customer-centric approach, and problem-solving skills to overcome project challenges.
Responsibilities:
- Lead and manage teams responsible for telecom service implementation.
- Oversee service provisioning, customer onboarding, and maintain high standards of delivery.
- Act as the main point of contact for clients during the implementation phase, ensuring strong relationships and customer satisfaction.
- Manage project escalations and troubleshoot service delivery issues.
- Ensure industry standards and company procedures are followed.
- Provide leadership for process improvement in service delivery and customer service.
- Develop and manage processes for tracking orders, resource allocation, and project timelines.
- Oversee pre/post-sales relationship management and ensure a smooth transition to support teams after service delivery.
- Maintain CRM systems and project tracking tools.
- Manage out-of-scope changes and maintain communication with internal stakeholders.
- Review legal contracts and agreements, providing recommendations.
- Provide periodic activity reports to leadership and customers.
Requirements:
- 3 years of project management experience (familiarity with tools like Microsoft Project is preferred).
- 3 years of management experience in a customer-facing role.
- 5 years of experience in customer service within telecommunications.
- Expertise in telecommunications service delivery and provisioning.
- Strong leadership, team management, and communication skills.
- Ability to manage escalations and work across teams in a fast-paced environment.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.