Medical Office Assistant (MOA) POST NUMBER: 430003
Location: Vancouver, Downtown
Employment Type: Full-Time
Salary: Competitive, $25-30/h (based on experience)
Reports To: Plastic Surgeon
Join a premier plastic surgery practice known for excellence in patient care and a commitment to the highest medical standards. We provide a welcoming, professional environment and are looking for a dedicated Medical Office Assistant (MOA) who can deliver outstanding patient service and support the efficiency of our practice.
Position Overview
The Medical Office Assistant (MOA) will play a vital role in our practice by providing high-quality administrative and patient support. This position involves managing the front desk, assisting with patient scheduling, handling medical records, and ensuring a smooth patient experience from check-in to check-out. If you are an organized, compassionate, and detail-oriented professional with experience in a medical office setting, we’d love to hear from you.
- Patient Coordination: Greet patients warmly and professionally, manage patient check-ins and check-outs, and handle appointment scheduling and rescheduling.
- Administrative Support: Answer phone calls, manage emails, and respond to patient inquiries with sensitivity and confidentiality.
- Medical Records: Maintain and organize patient records accurately, ensuring all necessary documentation is complete and up-to-date.
- Insurance & Billing Assistance: Handle insurance verifications and coordinate billing with our finance team to ensure a seamless experience for patients.
- Surgical Coordination: Assist in scheduling pre-op and post-op appointments, providing patients with the necessary information for their surgical journey.
- Office Organization: Keep the front office clean, stocked, and organized to maintain a professional and welcoming environment.
- Patient Education: Offer information on procedures, office policies, and post-op care when necessary, maintaining a supportive and knowledgeable presence for our patients.
- Education: Medical Office Assistant diploma or certification preferred.
- Experience: Minimum of 2 years of experience in a medical office setting, ideally within a plastic surgery or specialty care practice.
- Skills:
- Strong interpersonal and communication skills
- Ability to multitask efficiently in a fast-paced environment
- Familiarity with medical office software and EHR systems
- Knowledge of medical terminology and office procedures
- Excellent organizational skills and attention to detail
- Compassionate and patient-focused, with a friendly demeanor
- Strong sense of confidentiality and professionalism
- Positive attitude and a team player mindset
- Adaptable and open to feedback and continuous improvement
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Supportive, collaborative work environment
- Training and orientation for familiarity with office procedures and patient care standards
- Experience as a Core Health Facilitator or Clinical Operations Assistant
- Previous roles with a focus on supporting clinical workflows and daily clinic operations
If you’re ready to bring your skills to a supportive and high-energy practice, we invite you to apply. Please submit your resume and a brief cover letter detailing your relevant experience and interest in the role.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.