IT Infrastructure Engineering Manager POST NUMBER: 432696
Job Title - IT Infrastructure Engineering Manager
Terms - Direct Hire with salary of $120 to $150K plus bonus
Work Environment - Hybrid
Required - Prior Consultant background or Manage Service Provider Exp.
Location - Mequon or Milwaukee WI
No C2C, No Sponsorship or candidates that would have to relocate
Summary:
The IT Infrastructure Engineering Manager will be responsible for overseeing a team of engineers and project managers that execute IT infrastructure projects. This role will work with the our leadership team to assist with guiding the strategy and vision for the continued growth of the infrastructure practice. The IT Infrastructure Engineering Manager will oversee teams made up of Infrastructure Engineers and Project Managers that are responsible for the completion of IT infrastructure and security projects for clients' environments. This role will be responsible for the ongoing development of the infrastructure delivery capabilities while serving as an escalation point for technical and project management issues to ensure the highest level of customer service throughout the infrastructure team.
Essential Duties and Responsibilities:
- Assist with structuring, developing and executing project plans to align with client's initiatives.
- Assist with implementing the necessary processes and technology to achieve the infrastructure practice business goals.
- Lead research and development projects to investigate new areas of technology that can be used to improve the setup and security of client's environments as well as improve the efficiency of project execution.
- Provide direction and lead the infrastructure engineering team to ensure proper resource planning, scheduling, and staff development.
- Assist the infrastructure team with maintaining customer relationships and improving response and delivery times to exceed customer expectations.
- Set clear priorities, objectives, and expectations for the infrastructure engineers and project managers to ensure high-quality customer service and timely completion of client projects.
- Manage the workflow and task prioritization for infrastructure practice team members.
- Provide guidance on escalated technical issues; step in and assist with troubleshooting technical escalations when needed.
- Create and present regular reports to the company leadership team on the progress of infrastructure projects and areas for improving the infrastructure practice.
- Ensure processes and procedures are in place to ensure daily priorities are met and that project plans, documentation, status reports, etc., are updated regularly.
- Conduct periodic performance planning reviews with team members and identify areas for improvement.
Qualifications / Knowledge and Skills:
- Prior experience leading an IT infrastructure group that consists of multiple infrastructure engineers and project managers within the organization's structure.
- Prior experience defining infrastructure project approaches to achieve project objectives and then structuring and developing detailed project plans to achieve the desired project outcomes.
- Prior experience doing hands-on technical work and managing technical teams, including a working knowledge of IT infrastructure and security technologies.
- Prior experience establishing new processes and systems to support improved customer service and an improved customer experience.
- Organizational skills for keeping track of various budgets, employees, and schedules simultaneously.
- Experience coaching/mentoring and developing team members in a fast-paced environment.
- Positive attitude and strong work ethic; willing to be hands-on as required to lead the team.
- Ability to develop and deliver clear and concise written and verbal communications to facilitate excellent customer service.
- Strong written and verbal communications are required.
- Strong leadership ability with a proven track record to develop team spirit.
- Analytical skills for evaluating information carefully and solving complex problems.
- Ability to travel up to 20% as needed for client meetings and on-site project work.
- Four year college degree is preferred.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.