IT Application Support POST NUMBER: 442104
We are seeking an IT Application Support Specialist to join our team, focusing on parcel rating systems. This role bridges the gap between engineering and operations, supporting and enhancing both on-premises and cloud-hosted rating systems. Key responsibilities include system configuration, production monitoring, deployments, data analysis, and development support. The position requires close collaboration with development, engineering, and operations teams to ensure smooth rating activities.
Responsibilities:
- Analyze: Understand carrier rating and data, the internal rating system, and query databases for custom analysis and quality assurance.
- Automate: Improve, automate, and test system processes and performance. This includes optimizing rating routines, stored procedures, scripts, data flow, and pipelines.
- Configure: Manage technical and system setup requirements for client implementations.
- Monitor: Ensure system health, audit results, and timely data flow. Identify and resolve defects while escalating issues when necessary.
- Subject Matter Expertise: Develop deep knowledge in key areas, provide innovative solutions, and drive improvements.
- Support: Respond to internal support requests in a timely manner, analyze issues, and communicate effectively with end users to determine optimal solutions.
- Documentation: Create and maintain operational documentation and process flows.
- Performance Optimization: Tune systems and queries to improve efficiency.
- Collaboration: Work closely with team members and serve as a backup when needed.
- Availability: Be on call for emergencies and off-peak production work as required.
Qualifications:
- U.S. citizen or permanent resident
- Bachelor’s degree in a technical field with at least 3 years of relevant work experience
- Strong understanding and hands-on experience with:
- SQL, SSMS, Microsoft SQL Server
- ETL, data import/export
- SQL queries, views, stored procedures, and functions
- Data analysis and quality assurance
- Azure DevOps and Application Performance Monitoring (APM) tools
This role is ideal for someone who thrives in a dynamic technical environment and is eager to contribute to the continuous improvement of mission-critical systems.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.