Customer Support / Inside Sales Representative POST NUMBER: 309059
Customer Service & Inside Sales Representative
Location: Greenwood, IN
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Arrangement: Onsite
Compensation: $23–$26/hour, with potential flexibility based on experience
About the Opportunity
Our client, an established industrial distribution company in Greenwood, is seeking a Customer Service & Inside Sales Representative to join its team. This is a great opportunity for someone who enjoys building customer relationships, solving problems, and taking a proactive approach to supporting and growing existing accounts.
While customer service and order processing are key components of the position, this is not strictly a reactive customer service role. The person in this position will also partner closely with outside sales representatives, follow up on quotes, reconnect with customers who have not purchased recently, and identify opportunities to generate additional business.
The company has an experienced, long-tenured team and is adding this position to provide additional support as business needs have grown.
What You’ll Do
- Serve as a primary point of contact for customers and provide responsive, high-quality service.
- Process customer orders accurately and efficiently.
- Prepare customer quotes and coordinate internally to obtain product pricing, availability, and lead times.
- Proactively follow up on outstanding quotes and orders.
- Contact existing and inactive customers to understand current needs and identify additional sales opportunities.
- Review customer purchasing history and provide relevant product information and suggestions.
- Support assigned outside sales representatives with their customers, quotes, and order-processing needs.
- Develop strong knowledge of customer accounts, requirements, and unique situations.
- Learn the company’s industrial products and applications to better assist customers.
- Maintain accurate customer and order information within ERP and CRM systems.
- Utilize vendor portals to research products, pricing, availability, and other information.
- Assist customers with shipment questions, product issues, troubleshooting, and resolution of service concerns.
- Follow up to ensure customer issues are resolved satisfactorily.
- Collaborate with sales, service, operations, and other internal departments to support customers.
- Communicate relevant customer and sales information to management and the sales team.
What We’re Looking For
- High school diploma with at least 2 years of relevant customer service, inside sales, order management, or account support experience; associate degree or additional education is a plus.
- Experience within industrial distribution, manufacturing, or a related environment is preferred, but not required.
- Previous experience working with quotes, orders, purchase orders, and an ERP or similar business system is strongly preferred.
- Comfortable proactively calling customers and following up on sales opportunities, not just responding to inbound requests.
- Strong customer service and problem-solving skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong attention to detail and accurate data-entry skills.
- Ability to work independently while also contributing as part of a collaborative team.
- Positive, professional approach to working with customers and coworkers.
- Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
- Willingness and ability to develop working knowledge of technical products and applications.
What Makes Someone Successful Here
The strongest candidate will combine a customer-service mindset with a proactive inside-sales approach. You should enjoy helping customers, staying organized, following through on details, and building relationships, while also being comfortable picking up the phone to follow up on quotes or reconnect with customers.
You do not need decades of experience to be successful. The hiring manager is open to someone earlier in their career who has a solid foundation in customer service and is motivated to learn the products and business.
Why Consider This Opportunity?
- Join an experienced team with exceptionally strong employee tenure.
- Work directly with customers while also developing valuable inside-sales and account-management experience.
- Partner closely with established outside sales professionals.
- Learn specialized products within the industrial distribution space.
- Opportunity to develop broad experience across customer service, sales support, quoting, order management, and account development.
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
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- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
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Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.