Customer Care Representative POST NUMBER: 309105
Customer Care Representative
Employment Type: Direct Hire
Schedule: 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM
Pay: $27 - $29/hour
Position Overview
We are seeking a customer-focused Customer Care Representative to provide exceptional support to customers through phone, email, and chat communication. This role is responsible for resolving inquiries, processing orders, maintaining customer records, and ensuring a positive customer experience. The ideal candidate is a strong communicator, enjoys problem-solving, and thrives in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve customer concerns and complaints while ensuring a positive customer experience
- Provide accurate information regarding products, services, and account details
- Process customer orders and follow up as needed to ensure successful completion
- Maintain and update customer records within company systems
- Process account adjustments and service requests
- Conduct customer satisfaction follow-ups and identify opportunities for service improvement
- Escalate complex or urgent issues to the appropriate department
- Stay informed on company products, services, policies, and procedures
- Collaborate with team members to achieve departmental goals
- Perform additional duties as assigned
Qualifications
- Minimum of 2 years of customer service experience in an office, call center, or customer support environment
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to multitask and manage competing priorities
- Detail-oriented with strong organizational skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office Suite and CRM/customer service platforms
- Comfortable working in a high-volume customer interaction environment
- Available to work either a 6:00 AM - 3:00 PM or 7:00 AM - 4:00 PM schedule
- Flexibility to work occasional weekends or holidays as needed
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Communications, or a related field
- Experience with order processing, account management, or customer support software
Benefits
- Direct-hire opportunity
- Competitive hourly pay of $27-$29/hour
- Growth and advancement opportunities
- Collaborative and supportive team environment
Apply today if you're passionate about delivering outstanding customer service and building positive customer relationships.
By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.