Call Center Representative POST NUMBER: 309918
Client: Medical Office
Title: Call Center Rep
Payrate: $21/hr
60-90 Day Contract-
NEEDED ASAP!
Location: Stamford, CT
About the Role
We are seeking an empathetic, detail-oriented Call Center Representative to serve as the primary point of contact for our customers. In this role, you will handle incoming and outgoing communications, resolve inquiries efficiently, and deliver high-quality support that reflects our company's commitment to customer satisfaction.
Key Responsibilities
- Customer Interaction: Manage a high volume of inbound and outbound calls (as well as email or chat inquiries, as needed) in a timely, courteous, and professional manner.
- Issue Resolution: Identify customer needs, clarify account or product information, troubleshoot common issues, and provide accurate solutions or alternatives.
- Documentation & CRM Management: Accurately log call details, update customer records, and document interaction outcomes within our CRM and contact center systems.
- Escalation & Collaboration: De-escalate challenging customer situations with patience and route complex or high-risk cases to the appropriate internal departments.
- Quality & Performance: Meet or exceed individual and team performance benchmarks, including response times, resolution rates, and customer satisfaction (CSAT) scores.
- Process Adherence: Follow established communication guidelines and scripts while maintaining strict customer confidentiality and data security.
Qualifications & Skills
- Education: High school diploma or equivalent required; associate degree or relevant coursework preferred.
- Experience: 1 year of experience in a call center, customer support, retail, or client-facing role preferred.
- Communication: Strong verbal and written communication skills with the ability to listen actively and adapt tone to diverse customer personalities.
- Technical Fluency: Comfortable navigating multi-line phone systems, CRM platforms, and standard office software (e.g., Microsoft Office, Google Workspace).
- Core Attributes: Strong problem-solving abilities, attention to detail, time management, and composure in a fast-paced environment.
- Bonus: Bilingual proficiency in [Spanish/other relevant language] is a plus.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
Representation Notice
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.