Collections Associate POST NUMBER: 444598
Vaco is seeking a highly motivated professional to join our clients team. Located in Newport Beach, California, we are looking for a Collections Associate that will work with partner banks to handle the collection of past due accounts as well as following up with customers who have not completed their title and registration paperwork. The ideal candidate must project a positive and professional company image through all customer interaction.
Responsibilities
Collections
- Work with partner banks to collect past due accounts.
- Call past due accounts.
- Follow up with customers who have not completed requirements to title vehicles.
- Determine steps necessary to bring accounts to resolution.
- Pull credit bureaus to assess customers situation.
- Recommend to management the appropriate action to be taken on unresponsive accounts.
- Work with outside agencies to initiate appropriate action.
- Handle repossession process when necessary.
- Assist in the remarketing of repossessed vehicles.
- Keep accurate records of all collection accounts.
- Work all accounts to a conclusion.
- Follow all regulations set forth under the FDCPA (Fair Debt Collection Practices Act).
- Other responsibilities as business needs call for them.
Title
- Process automobile title work.
- Advise customers of necessary steps to complete the registration process.
- Track outstanding and missing titles.
- Field inquiries from customers and dealers.
- Follow-up with customer and dealers on outstanding titles.
- Communicate registration steps with sales reps for successful loan transactions.
The following describes the ideal candidate
- Disciplined, self-motivated person who is hands on and takes “ownership” of their responsibilities
- Excellent communication skills.
- Pays attention to detail and is exceptionally organized.
- Confident interacting directly with clients over the telephone.
- Energetic, dependable, self-starter.
Skills
- Knowledge of Microsoft Excel, and Word
- Outstanding telephone etiquette.
- Duties require professional verbal and written communication skills.
Education/Experience
- College degree required
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.