Infrastructure Specialist Level 2 POST NUMBER: 444602
Location: Hybrid in Ozaukee County
Job Type: Contract to Hire
Department: Infrastructure / IT Services
Reports To: Infrastructure Manager / Technical Lead
Pay rate would be $30 to $40 per hour with salary conversion from $60,000 to $75,000 plus bonus.
You will be working for a Managed Services Provider (MSP) delivering IT support and infrastructure services to a diverse client base. We specialize in designing, deploying, and maintaining robust Microsoft-based environments. We are looking for a sharp and customer-focused Level 2 Infrastructure Technician to join our growing team.
Job Summary:
As a Level 2 Infrastructure Technician, you will be the go-to for escalated technical issues, working across Microsoft environments including Windows Server, Microsoft 365, Azure, and Active Directory. You will manage escalations from Level 1, assist with infrastructure projects, and provide day-to-day support for a range of clients. The ideal candidate has strong troubleshooting skills, MSP experience, and thrives in a fast-paced, multi-client environment.
- Handle escalated tickets related to servers, networking, and cloud issues in Microsoft environments.
- Deploy, configure, and support Windows Servers (2012–2022), including AD, DNS, DHCP, Group Policy, and file/print services.
- Manage Microsoft 365 tenant administration, including Exchange Online, SharePoint, Teams, and licensing.
- Support Azure AD, Intune, and hybrid cloud environments.
- Troubleshoot and resolve network-related issues, VPNs, and firewall configurations (especially with client handoff).
- Monitor and maintain client infrastructure using RMM tools and PSA systems (e.g., ConnectWise, N-able, or similar).
- Assist with infrastructure projects such as server upgrades, migrations, backup solutions, and cloud deployments.
- Create and update documentation for client environments, SOPs, and technical solutions.
- Collaborate with Level 1 technicians and escalate to Level 3 or vendors as needed.
- Participate in on-call rotation and occasionally work outside business hours for scheduled maintenance.
- 2–4 years of experience in IT infrastructure support, preferably in an MSP environment.
- Strong knowledge of Microsoft technologies: Windows Server, Active Directory, Microsoft 365, Azure, PowerShell.
- Familiarity with virtualization (Hyper-V, VMware) and backup solutions (Veeam, Datto, etc.).
- Experience supporting network devices: firewalls, switches, and VPNs.
- Strong diagnostic and troubleshooting skills across hardware, software, and cloud platforms.
- Excellent communication and customer service skills.
- Certifications such as CompTIA Network , Security , Microsoft MCSA/MCP, or Azure Fundamentals.
- Experience with ticketing and RMM tools (ConnectWise, Autotask, N-able, etc.).
- Familiarity with scripting or automation using PowerShell or other tools.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
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By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.