Senior Endpoint Engineer - St. Louis POST NUMBER: 444979
Position Summary
The Senior Endpoint Engineer plays a critical leadership role in maintaining and advancing the organization’s desktop, laptop, and mobile device environments. This role is responsible for the end-to-end management of hardware, operating systems, and applications, including top-level / Teir 4 equivalent support, deployment, troubleshooting, and security assurance.
Key Responsibilities:
- Lead maintenance and optimization of desktop, laptop, and mobile operating systems.
- Manage configuration, testing, and deployment of base images and OS updates.
- Collaborate with deployment teams to roll out system updates and changes.
- Implement and manage desktop and mobile platform solutions, ensuring security and compatibility.
- Test, validate, and integrate new hardware into the existing environment.
- Provide expert-level troubleshooting for operating systems, hardware, and enterprise applications.
- Analyze and remediate OS update deployment issues.
- Drive and manage vendor escalations to quickly resolve critical technical issues with minimal business disruption.
- Identify and implement automation opportunities to streamline endpoint management.
- Develop, document, and maintain operational procedures and workflows for cross-team training and handoffs.
- Mentor and support junior engineers to develop technical skills and best practices.
- Travel as needed (up to 10%), including occasional nights and weekends.
- Collaborate with vendor partners on advanced troubleshooting and escalated situations as required.
Qualifications:
- Deep technical knowledge of PC/Mac architecture, components, and peripherals.
- Exceptional customer service skills, with a focus on quality standards and customer satisfaction.
- Ability to prioritize and manage multiple tasks in a high-demand environment.
- Strong problem-solving and troubleshooting abilities, with a proactive approach to issue resolution.
- Proficient in scripting languages such as PowerShell, Python, or Bash for automation and process improvements.
- Experience with virtualization technologies (VMware, Hyper-V) and virtual desktop infrastructure (VDI) solutions.
- Solid understanding of network protocols and services (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud platforms (AWS, Azure, etc) for infrastructure deployment and management.
- Expertise with Microsoft Intune for endpoint management.
- Knowledge of endpoint security tools including antivirus, encryption, and threat detection solutions.
- Extremely strong communication and interpersonal skills with individuals throughout a formal corporate environment.
Experience:
- 10 years of hands-on experience supporting and maintaining PC, Mac, and mobile endpoints.
- Advanced proficiency with Windows OS, Microsoft Office Suite, System Center Suite, VPN technologies, and LAN environments.
- Working knowledge of Mac OS and related productivity tools.
Additional Details
- Employment Type: Direct-Hire
- Location: Downtown St. Louis
- Cadence: On-Site / 5 Days
- Total Compensation: $110k - $130k
- Employment Status: No form of employment arrangements or sponsorship is being considered at this time.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.