Controls Program Manager – Financial Crimes/Fraud Operations | Remote NUMÉRO DE POSTE: 446258

Job Title: Controls Program Manager – Financial Crimes/Fraud Operations | Remote

Location: Remote
Duration: 12–18 Months
Pay Rate: $64.00 – $80.00/hour (with some flex for the right candidate that matches all the qualifications) 
Employment Type: W2 Contract
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URGENT NEED – INTERVIEWS BEGIN IMMEDIATELY
Candidates must be available to interview by Monday.
This is a W2 contract opportunity only.
No C2C. No third-party submissions. We are unable to sponsor now or in the future.

Please note: Candidates MUST have prior experience building or managing enterprise control frameworks, governance structures, or transformation programs within a financial services environment focused on fraud, risk, or compliance.

Position Summary:

We are seeking a seasoned Program Lead to design, drive, and deliver the Control Center of Excellence (CoE) within a financial services organization, with a specific focus on fraud and claims operations. This is a strategic, high-visibility role requiring hands-on leadership in building scalable operational frameworks, defining governance, and enabling effective control execution across the enterprise.

Strong documentation skills are essential, the true emphasis is on framework ownership, cross-functional leadership, and program delivery. You will be expected to identify operational gaps, build out role clarity using tools such as RACI/RACE matrices, and lead control rationalization efforts in a rapidly evolving regulatory landscape.

Ideal candidates have prior experience standing up a Control Center of Excellence, preferably in a financial crimes or fraud domain within banking and bring a strong program management background. Experience engaging with regulators is a plus. The focus is on execution, structure, and clarity—not on theory.

Key Responsibilities:

Program Design & Implementation

• Lead the architecture and implementation of the Control Center of Excellence, including vision, framework, governance, and operational model.

• Establish sustainable processes, operating models, and performance metrics aligned to enterprise risk goals.

Process Standardization & Documentation

• Define and document end-to-end processes, standard operating procedures, and internal controls across business units.

• Develop RACI/RACE matrices, process maps, and centralized playbooks to ensure clarity and accountability.

• Maintain consistent, audit-ready documentation aligned with internal and industry standards.

Training & Change Enablement

• Build onboarding materials, job aids, and procedural documentation to support scaling and sustainability.

• Facilitate change enablement to ensure effective adoption of CoE practices across stakeholder groups.

Collaboration & Stakeholder Engagement

• Engage closely with fraud, claims, and financial crimes teams, as well as risk, compliance, operations, and IT.

• Align CoE efforts with organizational strategy, capturing requirements and feedback from cross-functional partners.

Continuous Improvement & Control Rationalization

• Use Lean, Six Sigma, or similar methodologies to identify inefficiencies, redundancies, or overbuilt controls.

• Lead control rationalization initiatives to streamline efforts while maintaining regulatory rigor and operational integrity.

Preferred Experience & Qualifications:

• 5 years of experience in program management, control design, or risk operations within a banking or financial services environment.

• Demonstrated experience building or leading a Control Center of Excellence.

• Deep understanding of control frameworks, risk and compliance operations, and control rationalization.

• Familiarity with financial crimes, fraud, and claims environments; AML knowledge a bonus but not required.

• Strong communication, stakeholder management, and leadership skills.

• Proficiency in process mapping, governance tools, and frameworks such as RACI/RACE.

• Background in IT project management or regulatory transformation is a plus.