Controls Program Manager – Financial Crimes/Fraud Operations | Remote POST NUMBER: 446258
Job Title: Controls Program Manager – Financial Crimes/Fraud Operations | Remote
Location: Remote
Duration: 12–18 Months
Pay Rate: $64.00 – $80.00/hour (with some flex for the right candidate that matches all the qualifications)
Employment Type: W2 Contract
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URGENT NEED – INTERVIEWS BEGIN IMMEDIATELY
Candidates must be available to interview by Monday.
This is a W2 contract opportunity only.
No C2C. No third-party submissions. We are unable to sponsor now or in the future.
Please note: Candidates MUST have prior experience building or managing enterprise control frameworks, governance structures, or transformation programs within a financial services environment focused on fraud, risk, or compliance.
Position Summary:
We are seeking a seasoned Program Lead to design, drive, and deliver the Control Center of Excellence (CoE) within a financial services organization, with a specific focus on fraud and claims operations. This is a strategic, high-visibility role requiring hands-on leadership in building scalable operational frameworks, defining governance, and enabling effective control execution across the enterprise.
Strong documentation skills are essential, the true emphasis is on framework ownership, cross-functional leadership, and program delivery. You will be expected to identify operational gaps, build out role clarity using tools such as RACI/RACE matrices, and lead control rationalization efforts in a rapidly evolving regulatory landscape.
Ideal candidates have prior experience standing up a Control Center of Excellence, preferably in a financial crimes or fraud domain within banking and bring a strong program management background. Experience engaging with regulators is a plus. The focus is on execution, structure, and clarity—not on theory.
Key Responsibilities:
Program Design & Implementation
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Lead the architecture and implementation of the Control Center of Excellence, including vision, framework, governance, and operational model.
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Establish sustainable processes, operating models, and performance metrics aligned to enterprise risk goals.
Process Standardization & Documentation
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Define and document end-to-end processes, standard operating procedures, and internal controls across business units.
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Develop RACI/RACE matrices, process maps, and centralized playbooks to ensure clarity and accountability.
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Maintain consistent, audit-ready documentation aligned with internal and industry standards.
Training & Change Enablement
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Build onboarding materials, job aids, and procedural documentation to support scaling and sustainability.
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Facilitate change enablement to ensure effective adoption of CoE practices across stakeholder groups.
Collaboration & Stakeholder Engagement
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Engage closely with fraud, claims, and financial crimes teams, as well as risk, compliance, operations, and IT.
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Align CoE efforts with organizational strategy, capturing requirements and feedback from cross-functional partners.
Continuous Improvement & Control Rationalization
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Use Lean, Six Sigma, or similar methodologies to identify inefficiencies, redundancies, or overbuilt controls.
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Lead control rationalization initiatives to streamline efforts while maintaining regulatory rigor and operational integrity.
Preferred Experience & Qualifications:
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5 years of experience in program management, control design, or risk operations within a banking or financial services environment.
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Demonstrated experience building or leading a Control Center of Excellence.
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Deep understanding of control frameworks, risk and compliance operations, and control rationalization.
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Familiarity with financial crimes, fraud, and claims environments; AML knowledge a bonus but not required.
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Strong communication, stakeholder management, and leadership skills.
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Proficiency in process mapping, governance tools, and frameworks such as RACI/RACE.
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Background in IT project management or regulatory transformation is a plus.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.