Service Desk Technician (Level II) POST NUMBER: 446118
Industry: Healthcare
Location: 3 days in-office, Tampa 33624, 2 days remote
Duration: contract-to-hire
Pay: $28-30/hr W2 and will convert to a similar salary range
Background check and drug screen upon hire
Job Summary
Troubleshooting and resolving complex technical issues escalated from Tier 1 support, requiring more technical expertise to diagnose problems and implement solutions
Typical Day:
- Analyzing Tier II/III technical issues related to hardware, software, network and applications, going beyond basic troubleshooting performed by tier 1.
- Working closely with other IT teams, like system administrators and developers, to resolve complex issues requiring cross-functional support.
- Identifying opportunities to optimize service desk processes and procedures, proposing and implementing improvements.
- May provide training and guidance to new Service Desk Analysts on complex troubleshooting techniques.
- Managed user access additions and changes and set security roles
- Create and maintain computer images.
- Oversee patching and software updates, including firmware updates.
- Administration of Office 365/Azure, DUO, InTune, UMA Virtual
- MFA management
- AD Domain clean-up – roles, GPOs, security groups, file sharing permissions
- Bachelor’s Degree in Computer Science or equivalent combination of education and experience.
- 3-5 years’ experience within a Service Desk environment.
- Two years' experience providing operating system & application installations, upgrades, and computer imaging including virtual desktops, peripheral devices, and office productivity software applications; Azure AD, O365, InTune, MFA
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.