Collections Specialist POST NUMBER: 447723
Position Overview
Our client is seeking an experienced B2B Collections Specialist to manage the collection of outstanding receivables from business clients. The ideal candidate will have a proven track record in commercial collections, strong negotiation skills, and the ability to maintain positive client relationships while recovering past-due accounts.
Key Responsibilities
Collections Management
- Manage a portfolio of past-due B2B accounts ranging from $1,000 to $500,000
- Contact customers via phone, email, and correspondence to collect outstanding balances
- Negotiate payment plans and settlement agreements with commercial clients
- Document collection activities and maintain detailed account notes in CRM system
Account Analysis & Strategy
- Analyze customer payment histories to develop collection strategies
- Review disputed invoices and work with internal teams to resolve billing issues
- Recommend credit holds and payment term adjustments
- Identify early warning signs of potential collection problems
Relationship & Reporting
- Maintain professional relationships with clients while pursuing collections
- Collaborate with sales teams to balance collection efforts with ongoing business relationships
- Prepare collection reports and track key metrics (DSO, recovery rates)
- Ensure compliance with federal and state collection regulations
Required Qualifications
Experience & Education
- Minimum 3 years of B2B collections experience in commercial/corporate environment
- Bachelor's degree in Finance, Business, or related field preferred
- Experience with ERP systems and collections software (SAP, Oracle, NetSuite, or similar)
Skills & Competencies
- Strong verbal and written communication with effective negotiation abilities
- Excellent phone presence and professional demeanor in difficult situations
- Proficient in Microsoft Office Suite and database management
- Knowledge of collection laws, regulations, and best practices
- Strong analytical and problem-solving skills
- Ability to work independently and manage multiple priorities
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.