Technology Support Engineer POST NUMBER: 448009
This is a rare opportunity to join an extremely stable and nationally respected organization that is a leader in their field.
Primary Focus
This position provides concierge-level technical support to internal employees in a high-demand corporate environment, ensuring seamless use of technology to drive mission-critical operations and achieve strategic business goals.
The ideal candidate will bring diverse experiences with modern Windows environments, device hardware, cybersecurity best practices, scripting / automation, and foundational networking concepts. Familiarity with enterprise mobility and device management is also preferred.
As a member of the technology support team, this position will work in close partnership with infrastructure engineers and cross-functional IT teams to maintain responsive, secure, and efficient end-user systems.
Key Responsibilities:
- Provide frontline support for desktop software and hardware, including troubleshooting access issues, password resets, network connectivity, printer configuration, and mobile device support.
- Respond to and resolve incidents involving email, permissions, backups, security alerts, and system performance.
- Assist in equipment setup, software rollouts, asset deployment, and periodic system upgrades.
- Participate in team-led projects, end-user training sessions, and company-wide IT initiatives.
- Occasional after-hours project work and routine on-call support will be required.
Requirements & Skills:
- Minimum of three years experience in a Tier 2 support role with proven ability to resolve client-side technical issues.
- Exceptional communication skills and a service-oriented approach, with proven ability to support end users at all levels, including executive leadership.
- Skilled in PowerShell scripting to automate administrative tasks, streamline system management, and enhance support efficiency in Windows environments.
- Comfortable working both independently and collaboratively in a fast-moving, service-oriented environment.
- Willingness to learn specialized and proprietary applications.
Additional Details:
- Engagement Type: Perm / Direct-Hire
- Start Date: Immediate
- Location: East Memphis / 4 days onsite after training
- Target Compensation: $65,000 - $70,000
- Engagement Status: No form of employment considerations or sponsorship are being offered.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.