Call Center Representative POST NUMBER: 401273
Organization: Well-known Orthopedic Practice
Role: Call Center Representative
Pay Rate: $19-20/hr
Location: Peabody, MA - 5 days a week on-site
Our Organization is seeking to hire Customer Service Representatives to join our Call Center in our Peabody, MA location. Hours are Monday through Friday, 8:00 am to 5:00 pm.
Responsibilities:
- Answering high volume phone queue.
- Book appointments, coordinate and re-schedule patients and confirm appointments using computerized system.
- Screens calls, takes messages and directs to appropriate triage.
- Block schedules for surgeries, vacations, PTO, etc.
- Prepares the daily schedule of physicians’ office, OR and on-call coverage.
- Televox: check reports for cancellations daily and remove from schedule.
- Record details of inquiries, comments and complaints.
- Opens and closes switchboard according to established procedure.
- Follows all HIPAA regulations as instructed.
- Check New Patient list for duplicates.
- Communicate and coordinate with internal departments.
- Customer service email correspondence (must have proper grammar to compose emails to clients.)
- Perform administrative functions/tasks and other duties/projects as assigned.
Qualifications
- High school diploma or equivalent
- Previous experience in high volume/ fast paced environment
- Previous call center experience preferred
- Proficient data entry and computer skills
- Strong customer service support skills
- Excellent interpersonal, teamwork and communication skills – verbal & written
- Good listening skills, good grammar and good reading comprehension
- Punctual, reliable, hardworking, well organized, professional and detail orientated
- Strong problem solving and critical thinking skills
- Proven ability to multi task
- Knowledge of administrative procedures
- Previous scheduling experience is a plus
- Bi-Lingual Spanish/English preferred
- Healthcare industry knowledge helpful
- Strong computer literacy skills
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.