Senior Product Manager / POS Data Hub (QSR) (447678) NUMÉRO DE POSTE: 449563
DETAILS
Location: 100% Remote
Position Type: Direct-Hire
Hourly / Salary: to $190K
JOB SUMMARY
Vaco Technology is currently seeking a Senior Product Manager / POS Data Hub (QSR) for a Direct-Hire opportunity that is 100% remote based. The Senior Product Manager will lead a Software Product Team responsible for integrating with a POS system. The Senior Product Manager will craft the product roadmap, collaborate with business / technical stakeholders, and lead the product development in alignment with organizational objectives.
- Product Strategy / Roadmap Development – Synthesize Disparate / Discreet Requirements into Clear / Strategic Roadmaps | Define / Drive Product Vision / Strategy / Success Metrics | Work with Engineering / UX / 3rd Party External Vendors / Business Stakeholders to Align Roadmap / Business Goals
- Backlog Management / Prioritization – Backlog Grooming / Applying Prioritization Frameworks (MoSCoW / RICE / WSJF, etc.) | Break Down Complex Requirements into Cohesive / Meaningful Product Delivery | Managing Tradeoffs Between Short-Term / Long-Term Needs
- Collaboration / Leadership – Strong Negotiation / Compromise Skills to Align Diverse Stakeholders with Competing Priorities | Lead Cross-Functional Teams / Drive Alignment Between Engineering / Business / Vendors | Manage Partnerships with Vendors (POS Providers / HR / Payroll / Reporting Systems)
- Execution / Delivery – Utilizing Agile / SCRUM Methodologies for Iterative Product Development | Release Planning / MVP Scoping / Go-To Market Strategies Understanding | Manage Risks / Dependencies / Cross-Functional Coordination for Smooth Product Launches
- Customer-Centric Mindset – Gather Insights from Internal/External Customers / Accounting / Support Teams to Drive Product Improvements | Optimizing User Experience / Workflows in POS Systems | Analytical Mindset with Data-Driven Approach to Decision-Making
About the Project – This team uses domain abstractions to manage data integration between vendor SaaS products (Qu / Restaurant365 [R365] / Harri) and internal enterprise data systems. Instead of traditional point-to-point integrations, they’ve built a POS Data Hub that acts as a centralized domain layer — a source of truth that sits in the middle. This approach improves data accuracy, reporting consistency, and system scalability while avoiding fragmentation across various reporting and operational platforms.
POS Data Model – This model supports clean, reliable API / Data Development. It unified the integration between SaaS Systems and Enterprise Reporting Platforms. The Hub ensures only 1 downstream integration, increasing flexibility and reducing redundancy. The integration must be solid, as it is high-volume, high-fidelity, and scalable in real-time.
Challenges – They currently support 2,500 Restaurants with tens of thousands of events per minute during peak times. There are data quality challenges, including non-uniform data and complex and raw POS data streams. Reporting is critical, especially for executive dashboards and operational metrics. New reporting pipelines must remain functional during platform transitions (Qu rollout).
90-120 Day Roadmap – The major focus will be on revamping the existing integrations and reporting structures, ensuring operational and executive-level reporting remains accurate and SLA compliant. Another focal areas will be on addressing data quality issues during the Qu rollout. This Product Manager will support the revamp of the backoffice systems, including Onboarding / Offboarding Flows, Labor Forecasting (Harri), and Recipe-to-Labor Alignment (pulling data from recipe systems to help Harri forecast labor needs accurately).
- Operational Reporting / POS Data Integration – A major initiative involves revamping operational reports and improving the quality of raw data coming from two different POS systems. The data is currently very complex and unrefined. The key priority is ensuring that as new systems (like QU) roll out, reporting remains consistent and accurate, and that SLAs for executive reporting are met.
- Back-of-House Process Overhaul – The team is also overhauling back-of-house processes — specifically how employees are onboarded and offboarded, and how those workflows integrate with the POS systems. This includes capturing the right needs and requirements to support long-term operational shifts.
- Labor Forecasting (Harri Integration) – They're working on enhancing the integration with Harri (a labor forecasting tool) to optimize store-level staffing, including analyzing labor needs (15-minute increments), pulling production time data (length of time to pull specific menu items), integrating recipe system data (labor demand forecasting), and addressing gaps in Qu's data, which is currently insufficient and where the POS Data Hub is being used as the single source of truth.
The Ideal Product Manager – The ideal candidate will be one that has a strong background in and understanding of APIs, Vendor Integrations, and Data Systems. A strong send of tradeoffs, prioritizing backlog across teams, and make quick decisions. The ideal candidate will have previous experience leading a team without direct reports, acting as a people leader in practice. Additionally, coming from a strong background in driving alignment across Engineering, QA, Vendors, and Analytics, is a must have. The ideal candidate will come with a deep technical understanding, experience with high-scale / vendor-integrated systems, and come with a Product Mindset, simplifying where possible while managing highly complex projects simultaneously.
JOB REQUIREMENTS
- Senior Product Manager (QSR) – Product Management within POS / Payments / Retail Technology
- Vendor Management – Multi-Vendor Management / Geographically Distributed Teams in Multiple Time Zones
- Integration Architectures – POS / API / Payment Processing Integrations
- Agile / XP Software Development Practices (understanding) – CI/CD / TDD / Domain-Driven Design
- Architectural Diagrams / Design Documents / Pseudocode – Ability to Understanding / Explain the Architecture
- SQL / NoSQL Database Concepts (strong experience)
- API Design Standards (familiarity) – REST / PUB/SUB, etc.
- Business Analysis – Elicit Business Requirements / Analyze Root Cause (Logs / Tests, etc.) | Modeling Business Processes (Data Flow Diagrams / Process Flow Diagrams / Architectural Diagrams, etc.) | Organize Requirements/Stories (Dependency / Priority / Size/ Complexity, etc.)
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring promeut un milieu de travail diversifié et encourage fortement les femmes, les personnes de couleur, les membres des communautés LGBTQ+, les personnes handicapées, les membres de minorités ethniques, les résidents nés à l’étranger et les anciens combattants à postuler.
Avis : Égalité des chances en matière d’emploi
Vaco by Highspring garantie l’égalité des chances et ne discrimine pas les employé.e.s ou candidat.e.s en fonction de la race (y compris les traits historiquement associés à une race tels qu’une coiffure ou la texture des cheveux), couleur de la peau, sexe (y compris la grossesse ou des conditions connexes), religion ou croyances, origine nationale, citoyenneté, âge, situation de handicap, statut d’ancien.ne combattant.e, appartenance à un syndicat, origine ethnique, genre, identité de genre, expression de genre, orientation sexuelle, état matrimonial, affiliation politique, ou toute autre caractéristique protégée comme requis par la loi.
Vaco by Highspring et ses sociétés mères, sociétés affiliées et filiales (Vaco by Highspring) s’engagent à inclure pleinement toutes les personnes qualifiées. Dans le cadre de cet engagement, Vaco by Highspring veillera à ce que les personnes handicapées bénéficient d’aménagements raisonnables. Si un aménagement raisonnable est nécessaire pour participer au processus de candidature ou d’entrevue, pour vaquer à des fonctions professionnelles essentielles et/ou pour bénéficier d’autres avantages et privilèges liés à l’emploi, veuillez contacter HR@vaco.com.
Vaco by Highspring souhaite également que tous les candidats connaissent leurs droits, à savoir que la discrimination sur le lieu de travail est illégale.
En vous soumettant à ce poste, vous acceptez de donner à Vaco by Highspring le droit exclusif de présenter votre candidat pour l’opportunité d’emploi précédente. Vous convenez en outre que vous avez représenté des informations vous concernant avec exactitude et que vous n’avez pas déformé vos qualifications de manière affirmative. Vous acceptez également de garder confidentielle, dans toute la mesure permise par la loi, toute information que vous apprenez de Vaco by Highspring sur le poste et vous limiterez la divulgation des informations sur le poste uniquement dans la mesure nécessaire pour exécuter toute obligation dans la poursuite de votre candidature. En échange, Vaco by Highspring accepte de faire des efforts raisonnables pour vous représenter par le biais de toute sollicitation, sélection d’emploi et dispersion de CV.
Avis de confidentialité
Vaco by Highspring, ses sociétés mères, ses filiales et les sociétés du même groupe (« nous », « nos » ou « Vaco by Highspring») respectent votre vie privée et s’engagent à présenter un avis transparent concernant leurs politiques.
- Les résidents de la Californie peuvent consulter l’avis relatif à la collecte de renseignements publié par le service des RH de Vaco by Highspring à l’intention des candidats et des employés de la Californie ici.
- Les résidents de la Virginie peuvent accéder à nos politiques propres à leur État ici.
- Les résidents de tous les autres États peuvent accéder à nos politiques ici.
- Les résidents canadiens peuvent consulter nos politiques en anglais ici et en français ici.
- Les résidents des pays où le RGPD s’applique peuvent accéder à nos politiques ici.
Avis sur la transparence salariale
La détermination de la rémunération pour ce poste (et d’autres) chez Vaco by Highspring dépend d’un large éventail de facteurs, notamment :
- les compétences, l’expérience et la formation de la personne;
- les exigences relatives au permis d’exercice et à l’agrément;
- l’emplacement du bureau et d’autres considérations géographiques;
- d’autres besoins professionnels et de l’entreprise.
Ainsi, comme l’exige la loi locale, Vaco by Highspring estime que l’échelle salariale ci-dessus représente une estimation raisonnable de la rémunération de base d’une personne embauchée à ce poste dans des régions qui requièrent la divulgation de l’échelle salariale. La personne peut également être admissible à des primes discrétionnaires.